It's surprising that Apple feedback don't acknowledge the existence of the Beats gear, since I recall Apple bought the Beats company, so basically Beats headphones ARE apple headphones. (My understanding of it anyway)
I would say that in the headphone world Beats don't exactly have a good reputation... they are fashion accessories basically. If it were me I'd cut your losses and buy some better ones. Senheisser do a bluetooth over the ear headphone on john lewis site at the moment for £ 133 which would probably be better headphones all around, and with support from senheiser/john lewis if they go wrong. For non-bluetooth headphones I have for noodling with music I have some beyerdynamic DT770 headphones that I'd consider semi-industry standard. You see these in studios everywhere, and on TV (not adverts, but used by the people who actually work there) and every spare part of every piece of them is available from studiospares.com. These headphones cost me a touch over £ 100 Its for your son though so it's a bit of a tricker situation, he might have his heart set on the beats for the fashion and be reluctant over others. Back to the point, even though the item was "free" with the purchase of a laptop is irrelevant. I presume you bought them from Apple, so you will have the receipt. goods and services, fair wear and tear, all the regulations around purchases still apply the same as if you had purchased them outright. It's over a year ago so you might be out of luck Toby On Sun, 28 Mar 2021 at 15:30, Tony Crooks <[email protected]> wrote: > I’m sure you can find the UK equivalent but > > https://support.apple.com/beats/repair/service/pricing > > suggests that what you’ve been told is correct. “Some damages aren't > eligible for out-of-warranty service at all; for example, if your device > broke into multiple pieces.” > > You might get better pricing from an authorised service provider. > > It might be the case that they regard the headphones as unrepairable, in > which case they might offer a refurb replacement. Cost? Who knows. I’d bet > it would probably be £199. You’d have to send the headphones in to get a > definitive answer. > > Faced with this I’d probably buy new headphones, not Beats, and in the > £100-150 bracket getting something audibly superior. > > -- > Tony Crooks > [email protected] > +44 7428 706227 > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/CAHkKbUBjaYVLKKU_6KobnHHs4uuux7MBELp0OaNc%2Bx_h-ZqwDg%40mail.gmail.com > <https://groups.google.com/d/msgid/smug/CAHkKbUBjaYVLKKU_6KobnHHs4uuux7MBELp0OaNc%2Bx_h-ZqwDg%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/CAEjhqLRQKYyuu3kq7Bc2hoR%3DBZdsUq1KkPX0_wFRVxAyttfz8A%40mail.gmail.com.
