Counter view: I’ve been using Beats Bluetooth headphones since they got the 
Apple chips in them and have always been really happy with them. For running I 
find them to have much better fit than security than Apple equivalents whilst 
retaining all the benefits of the Apple ecosystem. 

J

--
Jason Kitcat

http://www.jasonkitcat.com
+44 7956 886 508

> On 28 Mar 2021, at 15:43, Toby Leighton <[email protected]> wrote:
> 
> 
> It's surprising that Apple feedback don't acknowledge the existence of the 
> Beats gear, since I recall Apple bought the Beats company, so basically Beats 
> headphones ARE apple headphones.  (My understanding of it anyway)
> 
> I would say that in the headphone world Beats don't exactly have a good 
> reputation... they are fashion accessories basically.  If it were me I'd cut 
> your losses and buy some better ones.  Senheisser do a bluetooth over the ear 
> headphone on john lewis site at the moment for  £  133 which would probably 
> be better headphones all around, and with support from senheiser/john lewis 
> if they go wrong.   For non-bluetooth headphones I have for noodling with 
> music I have some beyerdynamic DT770 headphones that I'd consider 
> semi-industry standard.  You see these in studios everywhere, and on TV (not 
> adverts, but used by the people who actually work there) and every spare part 
> of every piece of them is available from studiospares.com.  These headphones 
> cost me a touch over  £  100
> Its for your son though so it's a bit of a tricker situation, he might have 
> his heart set on the beats for the fashion and be reluctant over others.
> 
> Back to the point, even though the item was "free" with the purchase of a 
> laptop is irrelevant.  I presume you bought them from Apple, so you will have 
> the receipt.  goods and services, fair wear and tear, all the regulations 
> around purchases still apply the same as if you had purchased them outright.  
> It's over a year ago so you might be out of luck
> 
> Toby
> 
>> On Sun, 28 Mar 2021 at 15:30, Tony Crooks <[email protected]> wrote:
>> I’m sure you can find the UK equivalent but
>> 
>> https://support.apple.com/beats/repair/service/pricing
>> 
>> suggests that what you’ve been told is correct. “Some damages aren't 
>> eligible for out-of-warranty service at all; for example, if your device 
>> broke into multiple pieces.”
>> 
>> You might get better pricing from an authorised service provider.
>> 
>> It might be the case that they regard the headphones as unrepairable, in 
>> which case they might offer a refurb replacement. Cost? Who knows. I’d bet 
>> it would probably be £199. You’d have to send the headphones in to get a 
>> definitive answer.
>> 
>> Faced with this I’d probably buy new headphones, not Beats, and in the 
>> £100-150 bracket getting something audibly superior.
>> 
>> -- 
>> Tony Crooks
>> [email protected]
>> +44 7428 706227
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