Actually, finding the UK equivalent site for Betas repair is extremely
difficult. Over and over again despite choosing the UK one, you are
suddenly on the US site, and usually, sooner or later, Beats disappears
from the list of options.
Nor is the purchase visible anywhere online, whether from my past orders
on the Apple UK site or AppleID; even the laptop doesn't show up,
presumably because he's logged into it. The Beats don't show up for him
either. The Order number goes nowhere too ('Sorry, can't find that').
This is important as the normal way of initiating a repair is to select
the product; no product, no route to the repair process (*even if you go
from the Beats site itself*).
One of the most infuriating things was them refusing to say what it
costs if you send in for assessment then decline the repair. I just
wanted to know if we would be charged £25 or something even if not
going ahead (I don't mind being charged but keeping the amount secret
until it's too late is barmy).
Agreed on 'there are better'. However he's very happy with them,
particularly the noise-cancelling so (permit the pun) if it [the brand]
ain't broke, don't fix it. £200 quid is £200 quid, as it were.
So, while I am venting a bit (forgive me, it took two hours to get to
this point) I'm after whether anyone has info on whether they routinely
swap for remanufactured or actually repair the thing then charge you
(and I just can't believe it's multiples of 200, they must have been
mistaken about that).
cheers,
J
On 28 Mar 2021, at 15:30, Tony Crooks wrote:
I’m sure you can find the UK equivalent but
https://support.apple.com/beats/repair/service/pricing
suggests that what you’ve been told is correct. “Some damages
aren't
eligible for out-of-warranty service at all; for example, if your
device
broke into multiple pieces.”
You might get better pricing from an authorised service provider.
It might be the case that they regard the headphones as unrepairable,
in
which case they might offer a refurb replacement. Cost? Who knows.
I’d bet
it would probably be £199. You’d have to send the headphones in to
get a
definitive answer.
Faced with this I’d probably buy new headphones, not Beats, and in
the
£100-150 bracket getting something audibly superior.
--
Tony Crooks
[email protected]
+44 7428 706227
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Cheers,
Jason
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