Have you tried switching your phone off and on again? Does unlocking the phone normally work with your code? _ Regards Sam Mullen
+44 (0)7747778022 <tel://+447747778022> i...@macambulance.com <mailto:i...@macambulance.com> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 2 Jun 2025, at 12:44, Catherine Hunt <cahun...@gmail.com> wrote: > > Hi Sam! > > Touch ID is enabled in my settings. > > I always just access the app by using the touch button & putting in my code. > > My code is definitely correct. I normally press my button & put in the code & > today it keeps taking me to the cancel button. > > Best wishes > Catherine > Sent from my iPhone > >> On 2 Jun 2025, at 12:23, Sam - MacAmbulance <i...@macambulance.com> wrote: >> >> Can you elaborate on ‘can’t get any further’? What happens when you unlock >> the app, does it unlock successfully? >> >> If you look in Settings > AppleID > iCloud > Passwords > is it off or on? >> _ >> Regards >> Sam Mullen >> >> +44 (0)7747778022 <tel://+447747778022> >> i...@macambulance.com <mailto:i...@macambulance.com> >> www.macambulance.com <http://www.macambulance.com/> >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. >> >> If you have received this email in error please notify the sender and delete >> the email immediately. >> >> >>> On 2 Jun 2025, at 12:16, Catherine Hunt <cahun...@gmail.com> wrote: >>> >>> >>> Hello Smuggers >>> >>> All my passwords are on my password app on my phone. >>> >>> I’m use my touch button on my iPhone& >>> put in my correct code. >>> >>> I can’t get any further. >>> >>> This has only happened today >>> >>> Please help! >>> >>> Best wishes >>> Catherine Hunt >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to smug+unsubscr...@googlegroups.com >>> <mailto:smug+unsubscr...@googlegroups.com>. >>> To view this discussion, visit >>> https://groups.google.com/d/msgid/smug/34C3752A-4CD0-4D6E-9408-340CEDB6704A%40gmail.com >>> >>> <https://groups.google.com/d/msgid/smug/34C3752A-4CD0-4D6E-9408-340CEDB6704A%40gmail.com?utm_medium=email&utm_source=footer>. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to smug+unsubscr...@googlegroups.com >> <mailto:smug+unsubscr...@googlegroups.com>. >> To view this discussion, visit >> https://groups.google.com/d/msgid/smug/584B8815-7361-49B9-B0A3-7BE3BB53DBE9%40macambulance.com >> >> <https://groups.google.com/d/msgid/smug/584B8815-7361-49B9-B0A3-7BE3BB53DBE9%40macambulance.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to smug+unsubscr...@googlegroups.com > <mailto:smug+unsubscr...@googlegroups.com>. > To view this discussion, visit > https://groups.google.com/d/msgid/smug/F01CD165-CFF6-4083-B260-BFA8618D3BAE%40gmail.com > > <https://groups.google.com/d/msgid/smug/F01CD165-CFF6-4083-B260-BFA8618D3BAE%40gmail.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to smug+unsubscr...@googlegroups.com. To view this discussion, visit https://groups.google.com/d/msgid/smug/25056928-9A9F-4F56-8E76-B6071899E2B1%40macambulance.com.
