----- Original Message -----
Sent: Wednesday, October 25, 2006 10:06
AM
Subject: [sniffer] Re: Declude header not
modified correctly
I have an active SA, I
sent in some service requests and got a ticket number by return email, never a
follow up. Then called in and a chap named Chris Asaro fixed the
settings on our account so that I could download the correct version and was
quite helpful with that. However, that does not solve the problem and
all emails of examples and requests for status since 10/18/06 have gone
unanswered.
So, basically their answer was install the latest version,
and beyond that nothing, not even a reply or a we are working on it and will
have something to try on X. Out users are seeing hundreds of spam
messages unmarked in their email boxes a day, and of course want to know why
when it is identified as spam they are still getting it. I personally
know that this has been an issue for at least a year. If I were a
spammer I would sure code my emails to exploit this.
Anyway, have used
Declude for about 5 years as I recall and getting kind of to the end of the
line.
I also spent some time yet again on their web site, and do not
see a discussion board or anything to discuss this issue there vs
here.
Herb
Darin
Cox wrote:
I have an active SA. I've sent support requests twice in the past few
months to support@ and have gotten no response.
Darin.
----- Original Message -----
From: "Computer House Support" <[EMAIL PROTECTED]>
To: "Message Sniffer Community" <[email protected]>
Sent: Wednesday, October 25, 2006 9:11 AM
Subject: [sniffer] Re: Declude header not modified correctly
David Waller wrote: they don't respond to support emails from this
registered user...
Dear David,
I am curious to know if you have an active Service Agreement with Declude?
Among the hundreds of vendors that I deal with, I found their support to be
one of the best. I seldom wait more than an hour for a response.
Michael Stein
Computer House
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--
Herb Guenther
Lanex, LLC
www.lanex.com
(262)789-0966x102 Office
(262)780-0424 Direct
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