The network itself is great.
I ran into a billing nightmare. They somehow charged me for being BOTH a monthly contract subscriber and an annual one. That part got cleared up with a phone call. I had some irritation with canceling my account.... they made me pay a $25 cancelation fee. It wasnt the $25 bucks that bother me the most (I supose that sleasy charge is in the contract I agreed to), it was the way their weasel-like customer service delt with me that really ticked me off. Read below if you want details from an embittered ex-customer. ----------------------------------------------------------------- - I politely and later impolitley argued with them about charging me $25 to cancel when I only used the service for 1 month and paid $40.... especially since I had to deal with thier mistake of charging me for annual and monthly. - Thier customer service department said the matter needed to be looked at by billing and their was nothing they could do. - They said I had to email the billing department with my case.... customers cannot talk directly to billing on the phone. (hotspot customers are not handeled by the same people that handle cell phone plans) - Billing failed to contact me after a week like they said they would in thier automated reply email. - I contacted billing again, and they said they would rush me an answer. - 3 days later I got an email that said some version of "sorry charlie". WISP operators on the list might have different prospective on the sitation. But as a customer I really felt insulted by their customer service operators, defrauded by the cancelation charge, and surprised at the poor organiation of their customer-service/billing system. Chris
