If a company wants to endure profitably, maintaining customers is the key. Monopoloies can get away with treating their customers poorly. Take the history of software licenses. The end-user license used to be per-user. I could buy one copy of Microsoft Office in 1993 and use it on all computers in my house since I was the only user. Now, I need to buy multiple copies of MS Office - one for each computer, including the ones I use once a month. That's not what the customer wants, but they got away with it.
Moving to per-CPU licensing was possible for Microsoft because of the market dominance outweighing customer desire. T-Mobile currently has market dominance despite the minimal customer usage. Currently, customers are not the prime motivator in their space. But if/when another provider rival T-mobile's coverage, you can bet the customer will be right. Then you will see new options to fit customer needs. (Remember when cell phones didn't let you add another line without a whole new contract and another $40 per month? Now you can get 5 phones on the same contract for the same $40 or less.) If you want their business, the customer is always right. -Mike O. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crudup Sent: Wednesday, February 25, 2004 12:18 PM To: [EMAIL PROTECTED] Subject: Re: [SOCALWUG] Tmobile Hotspot On Wed, 25 Feb 2004, sean bonner wrote: > Their business model isn't my problem. They need to figure out a way > for their subscribers to be able to use their services in a way that > works for each subscriber. It's not up to me to jump through hoops, > I'm paying them, it's up to them to make me happy. Please. The customer is *not* "always right". Perhaps you need to find a provider who *will* let you do what you want, instead of wanting your fringe-end-of-the-usage-model needs to be addressed? -Kenny -- Kenneth R. Crudup Sr. SW Engineer, Scott County Consulting, Los Angeles H: 3630 S. Sepulveda Blvd. #138, L.A., CA 90034-6809 (888) 454-8181 W: 26601 Agoura Road, Calabasas, CA 91302-1959 (818) 444-3685
