I had one of these die about a year ago. Much discussion and sharing of info on the list but radio silence from Soekris folks. Some on the list gave Advice to send the dead board in, but no guarantee from the company that I could expect anything more than a postal charge by providing them with something that they should be keenly interested in - an example of a product of their's that's failed in the field. By this I was left with the impression that this data was not welcome nor appreciated, and that ultimately the least important thing in all of this was my customer experience.
I currently have a couple of net5501's still in production and so have continued to monitor this list, but have no further interest in dealing with these folks. --Andrew > On Feb 21, 2016, at 5:26 PM, Christian Weisgerber <[email protected]> wrote: > >> On 2016-02-21, "Hendrickson, Kenneth" <[email protected]> wrote: >> >> The warranty is clearly not long enough, and this is a *systemic* >> problem, with many people experiencing the same failures. Soekris >> ought to replace them. > > There's a bias problem here: You're only going to hear from the > people who lost machines, not from those who didn't. > > -- > Christian "naddy" Weisgerber [email protected] > _______________________________________________ > Soekris-tech mailing list > [email protected] > http://lists.soekris.com/mailman/listinfo/soekris-tech _______________________________________________ Soekris-tech mailing list [email protected] http://lists.soekris.com/mailman/listinfo/soekris-tech
