and do you really think they will implement things any better once this is all on the cloud??
It hasnt been a stellar track record so far in regards to customer satisfaction in my opinion :D XTFX here in London are ok (no need to Fax and are accommodating and helpful with licenses but most importantly not arrogant) but yeah Ive never once asked a support question to them. Not whilst Stephen Blair was gainfully employed at Softimage - they just did not get the opportunity to answer..! raises friday beer to Stephen and this list for all of the support the last.... 1.5 decades! Rob On 8 February 2013 17:02, Paul Griswold < [email protected]> wrote: > Yeah $100 late fee (though thanks to Manny & friends at AD they've dropped > that). And now I'm locked out of the Customer Portal until I send my check > and signed contract back to the reseller. > > Honestly, as much as people bitch at Adobe, the new Creative Cloud system > is very slick and works great. You pay monthly and get access to > everything with pretty much an update to something every month. Autodesk > just feels like such a huge dinosaur when these things happen. > > -Paul > > > > > > On Fri, Feb 8, 2013 at 11:58 AM, Paul Griswold < > [email protected]> wrote: > >> Hehe - thanks Eric! And guess what beta I'm in the process of setting up >> once again. Has anyone seen their latest demo with Arnold running? >> >> I need to email Paul & Helge ;-) >> >> Paul >> >> >> >> On Fri, Feb 8, 2013 at 11:50 AM, Eric Thivierge <[email protected]>wrote: >> >>> +1 to that Paul. >>> >>> The concept of the reseller is ridiculous at this current state of >>> technology. I'm sure we'll see the usual yammerings of the AD folks saying >>> this is how it has always been, resllers provide support (HAH!), they can >>> provide you with other software sales... blah blah blah. It's an antiquated >>> system that needs to go. >>> >>> I'm sure the reseller gets to skim a bit off of the cost that you pay to >>> make money too which is the worst thing. Resellers do diddly squat, yet get >>> to make money off of it. Anyone want to go into business? :P >>> >>> Also any company still working off fax machines these days to receive >>> these signed documents are oblivious to the fact that there is no reason >>> for it to need to be faxed. Scanners people, their the latest and greatest >>> technology! >>> >>> The 3% fee is also just a way for the company to make some more money. I >>> understand handling credit cards does cost some money but for a company >>> that has to deal with yearly sales that probably extend passed $100k 3% is >>> a ridiculous amount to charge. >>> >>> You're not alone Paul. Btw, I don't think Fabric has resellers. >>> >>> >>> -------------------------------------------- >>> Eric Thivierge >>> http://www.ethivierge.com >>> >>> >> >
