Hear hear - I will drink to that - Stephen Blair and this list! S.
Sandy Sutherland<mailto:[email protected]> | Technical Supervisor [http://triggerfish.co.za/en/wp-content/uploads/udf_foundry/images/logo.png] <http://triggerfish.co.za/en> [http://static.ak.fbcdn.net/rsrc.php/v2/ym/x/lFV-lsMcC_0.png] <http://www.facebook.com/triggerfishanimation> [https://si0.twimg.com/a/1349296073/images/resources/twitter-bird-white-on-blue.png] <http://www.twitter.com/triggerfishza> ________________________________ From: [email protected] [[email protected]] on behalf of olivier jeannel [[email protected]] Sent: 08 February 2013 19:45 To: [email protected] Subject: Re: This is why I HATE Autodesk.... Quote "raises friday beer to Stephen and this list for all of the support the last.... 1.5 decades Rob" We are the Softimage support ! O Le 08/02/2013 18:32, Rob Chapman a écrit : and do you really think they will implement things any better once this is all on the cloud?? It hasnt been a stellar track record so far in regards to customer satisfaction in my opinion :D XTFX here in London are ok (no need to Fax and are accommodating and helpful with licenses but most importantly not arrogant) but yeah Ive never once asked a support question to them. Not whilst Stephen Blair was gainfully employed at Softimage - they just did not get the opportunity to answer..! raises friday beer to Stephen and this list for all of the support the last.... 1.5 decades! Rob On 8 February 2013 17:02, Paul Griswold <[email protected]<mailto:[email protected]>> wrote: Yeah $100 late fee (though thanks to Manny & friends at AD they've dropped that). And now I'm locked out of the Customer Portal until I send my check and signed contract back to the reseller. Honestly, as much as people bitch at Adobe, the new Creative Cloud system is very slick and works great. You pay monthly and get access to everything with pretty much an update to something every month. Autodesk just feels like such a huge dinosaur when these things happen. -Paul On Fri, Feb 8, 2013 at 11:58 AM, Paul Griswold <[email protected]<mailto:[email protected]>> wrote: Hehe - thanks Eric! And guess what beta I'm in the process of setting up once again. Has anyone seen their latest demo with Arnold running? I need to email Paul & Helge ;-) Paul On Fri, Feb 8, 2013 at 11:50 AM, Eric Thivierge <[email protected]<mailto:[email protected]>> wrote: +1 to that Paul. The concept of the reseller is ridiculous at this current state of technology. I'm sure we'll see the usual yammerings of the AD folks saying this is how it has always been, resllers provide support (HAH!), they can provide you with other software sales... blah blah blah. It's an antiquated system that needs to go. I'm sure the reseller gets to skim a bit off of the cost that you pay to make money too which is the worst thing. Resellers do diddly squat, yet get to make money off of it. Anyone want to go into business? :P Also any company still working off fax machines these days to receive these signed documents are oblivious to the fact that there is no reason for it to need to be faxed. Scanners people, their the latest and greatest technology! The 3% fee is also just a way for the company to make some more money. I understand handling credit cards does cost some money but for a company that has to deal with yearly sales that probably extend passed $100k 3% is a ridiculous amount to charge. You're not alone Paul. Btw, I don't think Fabric has resellers. -------------------------------------------- Eric Thivierge http://www.ethivierge.com
