Hey there!
You guys at Autodesk really rock! I also heard about this almost rude AD
letter form a couple of friends. First killing off our beloved Softimage
without ANY appropriate replacement. Secondly having the brass to ask
for, or better, demand further money from your customers, without any
further support for the product they bought (Softimage in this cas..),
but the only "benefit" to open up old projects? You guys at AD really
know what caring about customers really means. But, right, you are so
busy with "delivering better software, faster".. I know ;)
Sorry, don´t take it personal ;)
cheers,
oliver
Am 19.01.2016 um 22:36 schrieb Maurice Patel:
Hi Rob,
Sorry about that letter. It actually has been escalated internally here (after
feedback from other customers) and Autodesk is in the process of revising how
local marketing communications get approved – although it is too late in the
game for this initiative.
Maurice
Maurice Patel
Tél: 514 954-7134
Cell: 514 242-6549
From: Rob Wuijster [mailto:r...@casema.nl]
Sent: Tuesday, January 19, 2016 4:26 PM
To: Maurice Patel<maurice.pa...@autodesk.com>
Cc:softimage@listproc.autodesk.com
Subject: Re: AD licensing letter - no longer applicable for 'benefits'???
Hi Maurice,
Yes, probably a auto-generated letter, but the tone and information in that
letter was not very user friendly imho.
Thanks for the quick reply and existing/perpetual license info.
Rob
\/-------------\/----------------\/
On 19-1-2016 21:43, Maurice Patel wrote:
Also, I suspect these letters are being auto-generated by the EMEA office as
part of a general campaign sent to all Autodesk customers (irrespective of
product owned) that have expired Subscription contracts and so is generic and
not specific to Softimage. This is because come Feb 1st you will no longer be
able to renew maintenance subscription if you let it expire and either need to
stay on the same version as you have when the contract expired perpetually or
purchase a new desktop subscription contract with no perpetual rights – so it
is kind of your last chance to do so. Also if you were on 2015 when subs
expired you technically do not have the right to access versions prior to that.
maurice
Maurice Patel
Tél: 514 954-7134
Cell: 514 242-6549
From: Maurice Patel
Sent: Tuesday, January 19, 2016 3:32 PM
To:
'r...@casema.nl<mailto:r...@casema.nl>'<r...@casema.nl><mailto:r...@casema.nl>;softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>
Subject: RE: AD licensing letter - no longer applicable for 'benefits'???
One of the benefits of Subscription is access to previous versions not just the
version you have licensed, which is always is always latest available version
of the software. This access goes away once you stop subscription though you
can continue to use the last version you licensed perpetually.
Maurice
Maurice Patel
Tél: 514 954-7134
Cell: 514 242-6549
From:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com>
[mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Rob Wuijster
Sent: Tuesday, January 19, 2016 3:06 PM
To:softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>
Subject: AD licensing letter - no longer applicable for 'benefits'???
Hi guys,
Out of the blue, like a long forgotten relative, I get a letter from AD's
Munich Licence Management about my (not renewed) Subscription.
As I stopped maintenance on SI quite a while ago, I'm a bit surprised by this
letter.
The letter goes into the fact that the Subscription Contract was not renewed
(correct), and that the 'additional licensing benefits' are no longer active
for the products covered. One of this benefits is the right to use 'previous
versions'.
Blah blah blah..... possible illegal use of previous versions of the software..
maybe without knowledge inside company yada yada..
Am I not allowed any SI version anymore from when that contract was active?
If so, how in the hell can I open up old projects, even for migration, if that
is not allowed anymore? This letter makes absolutely no sense to me.
So can someone on this list that is AD, explain what the heck this letter is
about?
--
thanks!
Rob
\/-------------\/----------------\/
Geen virus gevonden in dit bericht.
Gecontroleerd door AVG -www.avg.com<http://www.avg.com>
Versie: 2016.0.7294 / Virusdatabase: 4522/11439 - datum van uitgifte: 01/19/16
