> I just have to share this with the list. I just got off the > phone with the > AOL postmasters and found out that if you have hosting customers that > forward their email to their AOL accounts and then complain > about the spam > they are receiving it is your mailserver that gets dinged by AOL. Get > enough dings and AOL blocks your server. > > We could call the customers and ask them not to complain to > AOL about the > spam they receive but I guess the only realistic solution is > to filter and > delete spam email whether the customer likes it or not. > > This came up because we joined the AOL abuse feedback loop > and got about a > hundred copies of complaints - almost all of which were from our own > customers complaining about spam that was forwarded through > their email accounts.
Precisely the reason we filter ALL our e-mail for spam and virus regardless of where it's going. Harder to do that as an ISP, I realize, but you NEED to for AOL and MSN/Hotmail forwarding at the very least. If you don't you will end up blacklisted by them eventually. Bret
