I just have to share this with the list. I just got off the phone with the AOL postmasters and found out that if you have hosting customers that forward their email to their AOL accounts and then complain about the spam they are receiving it is your mailserver that gets dinged by AOL. Get enough dings and AOL blocks your server.
We could call the customers and ask them not to complain to AOL about the spam they receive but I guess the only realistic solution is to filter and delete spam email whether the customer likes it or not.
This came up because we joined the AOL abuse feedback loop and got about a hundred copies of complaints - almost all of which were from our own customers complaining about spam that was forwarded through their email accounts.
Best Regards,
Jeff Koch
