Having a copy of the bounce (DSN) message would be extremely helpful for diagnosis. If you can, request that a sample of these be forwarded to you.
- Mike > This is a multi-part message in MIME format. > > ------_=_NextPart_001_01C4441D.E2EDA380 > Content-Type: text/plain; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > X-NAIMIME-Disclaimer: 1 > X-NAIMIME-Modified: 1 > > Yes, they're all scanned by SA. Unfortunately I don't hear about the prob= > lem til after the fact and I haven't been able to find anything on the ma= > illog. > > -----Original Message----- > From: Kang , Joseph S. [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 3:00 PM > To: Thomas Deaton; Kang , Joseph S.; [EMAIL PROTECTED] > org > Subject: RE: bouncing > > > I'm assuming that USER1, USER2, and USER3 all have their incoming message= > s scanned by SA. Correct? If that is the case, then I guess it really d= > epends on what the bounce is due to. Anything in the mail logs to indica= > te why it bounced? =20 > =20 > -Joe K. =20 > > -----Original Message----- > From: Thomas Deaton [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 1:57 PM > To: Kang , Joseph S.; [EMAIL PROTECTED] > Subject: RE: bouncing > > > I don't think the score has anything to do with it since the same message= > is sent to USER1, USER2, and USER3. > USER3 is the only one getting bounced. I have the list server in the whit= > elist, but sometimes the users send emails, > like we do here. I've recently added a TO that-user-group with a score of= > -200 which should help.=20 > Could it have something to do with her mailbox since she's the only one? > =20 > thanks > > -----Original Message----- > From: Kang , Joseph S. [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 2:53 PM > To: Thomas Deaton; [EMAIL PROTECTED] > Subject: RE: bouncing > > > =20 > > -----Original Message----- > From: Thomas Deaton [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 1:49 PM > To: Kang , Joseph S. > Subject: RE: bouncing > > > Sorry... I'm using Spamassassin and MailScanner to filter emails. > > -----Original Message----- > From: Kang , Joseph S. [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 2:47 PM > To: Thomas Deaton > Subject: RE: bouncing > > > =20 > > -----Original Message----- > From: Thomas Deaton [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 27, 2004 1:40 PM > To: [EMAIL PROTECTED] > Subject: bouncing > > > My director and several other staff members belong to a government users'= > s group. The group sends emails using a list server and everyone always g= > ets their mail except for my director. Periodically her messages are boun= > ced back to ther list server and she is put in an "on hold" status. I do = > not wish to have any emails bounced back for whatever reason. Can someone= > give me a suggestion as to what I should do? > =20 > thanks > > > > =20 > > Maybe I'm dense, but I don't see any indication of why this relates to Sp= > amassassin? > =20 > -Joe K. > =20 > > OK. So, you're saying that MailScanner is occasionally rejecting message= > s based on that message's SA score. Do you have any copies of the offend= > ing messages? Another option, assuming you trust the particular list is = > to WHITELIST_FROM or WHITELIST_FROM_RCVD all messages from that list. > =20 > Unfortunately, I don't use MailScanner, so I cannot help you with how to = > go about implementing this specifically. Though, I'm sure someone on the= > list can. > =20 > HTH. > =20 > Joe K. > > > > _____ =20 > > E-mail correspondence to and from this address may be subject to the=20 > North Carolina Public Records Law and may be disclosed to third parties b= > y an > authorized county official. If you have received this communication in=20 > error , please do not distribute it. Please notify the sender by E-mail=20 > at the address shown and delete the original message. > > Thank you=20 > > > > > > E-mail correspondence to and from this address may be subject to the =0AN= > orth Carolina Public Records Law and may be disclosed to third parties by= > an=0Aauthorized county official. If you have received this communication= > in =0Aerror , please do not distribute it. Please notify the sender by E= > -mail =0Aat the address shown and delete the original message.=0A=0AThank= > you > > ------_=_NextPart_001_01C4441D.E2EDA380 > Content-Type: text/HTML; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > X-NAIMIME-Disclaimer: 1 > X-NAIMIME-Modified: 1 > > <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> > <HTML><HEAD> > <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; charset=3Diso-885= > 9-1"> > <TITLE>Message</TITLE> > > <META content=3D"MSHTML 6.00.2800.1400" name=3DGENERATOR></HEAD> > <BODY> > <DIV><SPAN class=3D918390619-27052004><FONT face=3DArial color=3D#0000ff = > size=3D2>Yes,=20 > they're all scanned by SA. Unfortunately I don't hear about the problem t= > il=20 > after the fact and I haven't been able to find anything on the=20 > maillog.</FONT></SPAN></DIV> > <BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px"> > <DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT face=3DT= > ahoma=20 > size=3D2>-----Original Message-----<BR><B>From:</B> Kang , Joseph S.=20 > [mailto:[EMAIL PROTECTED]<BR><B>Sent:</B> Thursday, May 27, 2004 3:00= > =20 > PM<BR><B>To:</B> Thomas Deaton; Kang , Joseph S.;=20 > [EMAIL PROTECTED]<BR><B>Subject:</B> RE:=20 > bouncing<BR><BR></FONT></DIV> > <DIV><SPAN class=3D600135818-27052004><FONT face=3DArial color=3D#0000f= > f size=3D2>I'm=20 > assuming that USER1, USER2, and USER3 all have their incoming messages = > scanned=20 > by SA. Correct? If that is the case, then <SPAN=20 > class=3D600135818-27052004><FONT face=3DArial color=3D#0000ff size=3D2>= > I guess it=20 > really depends on what the bounce is due to. Anything in the mail= > logs=20 > to indicate why it bounced? </FONT></SPAN></FONT></SPAN></DI= > V> > <DIV><SPAN class=3D600135818-27052004><FONT face=3DArial color=3D#0000f= > f=20 > size=3D2><SPAN class=3D600135818-27052004><FONT face=3DArial color=3D#0= > 000ff=20 > size=3D2></FONT></SPAN></FONT></SPAN> </DIV> > <DIV><SPAN class=3D600135818-27052004><FONT face=3DArial color=3D#0000f= > f=20 > size=3D2><SPAN class=3D600135818-27052004><FONT face=3DArial color=3D#0= > 000ff=20 > size=3D2>-Joe K. </FONT></SPAN></FONT></SPAN></DIV> > <BLOCKQUOTE dir=3Dltr=20 > style=3D"PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px = > solid; MARGIN-RIGHT: 0px"> > <DIV></DIV> > <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft= > ><FONT=20 > face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:</B> Tho= > mas Deaton=20 > [mailto:[EMAIL PROTECTED] <BR><B>Sent:</B> Thursday, May 27,= > 2004=20 > 1:57 PM<BR><B>To:</B> Kang , Joseph S.;=20 > [EMAIL PROTECTED]<BR><B>Subject:</B> RE:=20 > bouncing<BR><BR></FONT></DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff size=3D2>I=20 > don't think the score has anything to do with it since the same messa= > ge is=20 > sent to USER1, USER2, and USER3.</FONT></SPAN></DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff=20 > size=3D2>USER3 is the only one getting bounced. I have the list serve= > r in the=20 > whitelist, but sometimes the users send emails,</FONT></SPAN></DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff=20 > size=3D2>like we do here. I've recently added a TO that-user-group wi= > th a=20 > score of -200 which should help. </FONT></SPAN></DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff=20 > size=3D2>Could it have something to do with her mailbox since she's t= > he only=20 > one?</FONT></SPAN></DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff=20 > size=3D2></FONT></SPAN> </DIV> > <DIV><SPAN class=3D677575318-27052004><FONT face=3DArial color=3D#000= > 0ff=20 > size=3D2>thanks</FONT></SPAN></DIV> > <BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px"> > <DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT face= > =3DTahoma=20 > size=3D2>-----Original Message-----<BR><B>From:</B> Kang , Joseph S= > =2E=20 > [mailto:[EMAIL PROTECTED]<BR><B>Sent:</B> Thursday, May 27, 2004 = > 2:53=20 > PM<BR><B>To:</B> Thomas Deaton;=20 > [EMAIL PROTECTED]<BR><B>Subject:</B> RE:=20 > bouncing<BR><BR></FONT></DIV> > <DIV><FONT face=3DArial color=3D#0000ff size=3D2></FONT> </DIV= > > > <BLOCKQUOTE dir=3Dltr=20 > style=3D"PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff = > 2px solid; MARGIN-RIGHT: 0px"> > <DIV></DIV> > <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3D= > left><FONT=20 > face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:</B>= > Thomas=20 > Deaton [mailto:[EMAIL PROTECTED] <BR><B>Sent:</B> Thursd= > ay, May=20 > 27, 2004 1:49 PM<BR><B>To:</B> Kang , Joseph S.<BR><B>Subject:</B= > > RE:=20 > bouncing<BR><BR></FONT></DIV> > <DIV><SPAN class=3D073554718-27052004><FONT face=3DArial color=3D= > #0000ff=20 > size=3D2>Sorry... I'm using Spamassassin and MailScanner to filte= > r=20 > emails.</FONT></SPAN></DIV> > <BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px"> > <DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT = > face=3DTahoma=20 > size=3D2>-----Original Message-----<BR><B>From:</B> Kang , Jose= > ph S.=20 > [mailto:[EMAIL PROTECTED]<BR><B>Sent:</B> Thursday, May 27, 2= > 004=20 > 2:47 PM<BR><B>To:</B> Thomas Deaton<BR><B>Subject:</B> RE:=20 > bouncing<BR><BR></FONT></DIV> > <DIV><FONT face=3DArial color=3D#0000ff size=3D2></FONT> <= > /DIV> > <BLOCKQUOTE dir=3Dltr=20 > style=3D"PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000= > 0ff 2px solid; MARGIN-RIGHT: 0px"> > <DIV></DIV> > <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr alig= > n=3Dleft><FONT=20 > face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:= > </B> Thomas=20 > Deaton [mailto:[EMAIL PROTECTED] <BR><B>Sent:</B> Th= > ursday,=20 > May 27, 2004 1:40 PM<BR><B>To:</B>=20 > [EMAIL PROTECTED]<BR><B>Subject:</B>=20 > bouncing<BR><BR></FONT></DIV> > <DIV><SPAN class=3D591530718-27052004><FONT face=3DArial size= > =3D2>My=20 > director and several other staff members belong to a governme= > nt=20 > users's group. The group sends emails using a list server and= > =20 > everyone always gets their mail except for my director. Perio= > dically=20 > her messages are bounced back to ther list server and she is = > put in=20 > an "on hold" status. I do not wish to have any emails bounced= > back=20 > for whatever reason. Can someone give me a suggestion as to w= > hat I=20 > should do?</FONT></SPAN></DIV> > <DIV><SPAN class=3D591530718-27052004><FONT face=3DArial=20 > size=3D2></FONT></SPAN> </DIV> > <DIV><SPAN class=3D591530718-27052004><FONT face=3DArial=20 > size=3D2>thanks</FONT></SPAN></DIV> > <P> > <DIV><SPAN class=3D078464618-27052004><FONT face=3DArial colo= > r=3D#0000ff=20 > size=3D2></FONT></SPAN> </DIV></BLOCKQUOTE> > <DIV dir=3Dltr><SPAN class=3D078464618-27052004><FONT face=3DAr= > ial=20 > color=3D#0000ff size=3D2>Maybe I'm dense, but I don't see any i= > ndication=20 > of why this relates to Spamassassin?</FONT></SPAN></DIV> > <DIV dir=3Dltr><SPAN class=3D078464618-27052004><FONT face=3DAr= > ial=20 > color=3D#0000ff size=3D2></FONT></SPAN> </DIV> > <DIV dir=3Dltr><SPAN class=3D078464618-27052004><FONT face=3DAr= > ial=20 > color=3D#0000ff size=3D2>-Joe K.</FONT></SPAN></DIV> > <DIV dir=3Dltr><SPAN class=3D078464618-27052004><FONT face=3DAr= > ial=20 > color=3D#0000ff size=3D2></FONT></SPAN> </DIV></BLOCKQUOTE= > ></BLOCKQUOTE> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004>OK. So, you're saying th= > at=20 > MailScanner is occasionally rejecting messages based on that messag= > e's SA=20 > score. Do you have any copies of the offending messages? = > ;=20 > Another option, assuming you trust the particular list is to=20 > WHITELIST_FROM or WHITELIST_FROM_RCVD all messages from that=20 > list.</SPAN></FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004></SPAN></FONT> </DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004>Unfortunately, I don't use MailScanner, = > so I=20 > cannot help you with how to go about implementing this specifically= > =2E =20 > Though, I'm sure someone on the list can.</SPAN></FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004></SPAN></FONT> </DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004>HTH.</SPAN></FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004></SPAN></FONT> </DIV> > <DIV dir=3Dltr><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20 > class=3D646534918-27052004>Joe K.</SPAN></FONT></DIV></BLOCKQUOTE> > <DIV> > <P> > <HR> > E-mail correspondence to and from this address may be subject to the=20 > <BR>North Carolina Public Records Law and may be disclosed to third p= > arties=20 > by an<BR>authorized county official. If you have received this commun= > ication=20 > in <BR>error , please do not distribute it. Please notify the sender = > by=20 > E-mail <BR>at the address shown and delete the original=20 > message.<BR><BR>Thank you=20 > <P></P></DIV></BLOCKQUOTE></BLOCKQUOTE> > <DIV><P><HR> > E-mail correspondence to and from this address may be subject to the <BR>= > =0ANorth Carolina Public Records Law and may be disclosed to third partie= > s by an<BR>=0Aauthorized county official. If you have received this commu= > nication in <BR>=0Aerror , please do not distribute it. Please notify the= > sender by E-mail <BR>=0Aat the address shown and delete the original mes= > sage.<BR>=0A<BR>=0AThank you > </P></DIV> > </BODY></HTML> > > ------_=_NextPart_001_01C4441D.E2EDA380-- >
