ok, email sent. thanks, On Wed, Aug 5, 2009 at 9:35 AM, byron.shaheen <[email protected]>wrote:
> > Hi, > > I need to see a new troubleshooting report to see what's going on. > Can you email me the report? Try sending it to > [email protected]. > > Thanks, > > Byron > > > > > > > > On Aug 4, 11:22 pm, sandro desouza <[email protected]> wrote: > > Hi, > > now Im getting this error: > > google couldn't be contacted or authentication failed. please check your > > name and password. > > > > THANKS, > > On Tue, Aug 4, 2009 at 7:06 PM, byron.shaheen <[email protected] > >wrote: > > > > > > > > > > > > > Hi, > > > > > If you don't see any Spanning Sync keychain items, then something is > > > preventing it from being created. I'd suggest running 'Keychain First > > > Aid": > > > > > *Open Keychain Access > > > *Click on the Keychain Access menu > > > *Select 'Keychain First Aid' from the menu > > > *Enter your password and select 'Repair' on the right > > > *Click the 'Start' button > > > > > Once you repair the keychain, try to login to the Spanning Sync > > > preference pane again. > > > > > Any better? > > > > > -Byron > > > > > On Aug 4, 4:23 pm, sandro desouza <[email protected]> wrote: > > > > Byron, > > > > Thanks for your email. I have uninstalled the app and check the key > chain > > > > and there is no information whatsoever about spanning at the > keychain. > > > > Should I install it again or there is anything else I should check? > > > > > > thanks, > > > > > > On Tue, Aug 4, 2009 at 4:32 PM, byron.shaheen < > [email protected] > > > >wrote: > > > > > > > Hi Sandro, > > > > > > > I deleted your post that contained the report. We don't want just > > > > > anyone to be able to download your report and look at it. > > > > > > > After looking at the report, there seems to be a couple of things > > > > > wrong. First, I'd suggest an uninstall/reinstall of Spanning Sync. > > > > > There's an uninstaller bundled with the installer and you can get > both > > > > > here: > > > > > > >http://spanningsync.com/download > > > > > > > Also, I saw some keychain errors in the report. I'd suggest > > > > > replacing your Spanning Sync keychain items: > > > > > > > * Quit out of System Preferences (if open) > > > > > * Open Keychain Access (in /Applications/Utilities) > > > > > * Select "All Items" from the Category list on the left > > > > > * Search for "spanning" > > > > > * Delete all matching items > > > > > * Open the Spanning Sync pref pane > > > > > * Enter your account information > > > > > > > Thanks, > > > > > > > Byron > > > > > > > On Aug 4, 11:45 am, sandro desouza <[email protected]> wrote: > > > > > > Hi Byron, > > > > > > Did you get my email with the report? > > > > > > > > Thanks, > > > > > > > > On Mon, Aug 3, 2009 at 7:33 PM, byron.shaheen < > > > [email protected] > > > > > >wrote: > > > > > > > > > Hi Sandro, > > > > > > > > > Could you email us a troubleshooting report? > > > > > > > > > * Open the pref pane > > > > > > > * Click Advanced > > > > > > > * Click Create Report > > > > > > > * Email the file that appears on your desktop to > > > > > > > [email protected] > > > > > > > > > Please include the problem description in the email. > > > > > > > > > Thanks, > > > > > > > > > Byron > > > > > > > > > On Aug 3, 2:35 pm, sandro desouza <[email protected]> > wrote: > > > > > > > > The problem is spanning sync hangs forever and it wont > connect. > > > > > > > > Thanks, > > > > > > > > > > On Mon, Aug 3, 2009 at 2:58 PM, byron.shaheen < > > > > > [email protected] > > > > > > > >wrote: > > > > > > > > > > > Hi, > > > > > > > > > > > You shouldn't have any problems with this setup. We have > many > > > > > users > > > > > > > > > with the same setup, including myself, and it works fine. > > > > > > > > > > > Thanks, > > > > > > > > > > > Byron > > > > > > > > > > > On Aug 3, 10:01 am, sege <[email protected]> wrote: > > > > > > > > > > Setup now: > > > > > > > > > > > > 1 x m...@work with Spanning sync, syncing to a calendar > XYZ > > > > > synced > > > > > > > with > > > > > > > > > > MobileMe > > > > > > > > > > 1 x m...@home syncing calendar XYZ with MobileMe > > > > > > > > > > 1 x Iphone syncing calendar XYZ with MobileMe > > > > > > > > > > > > Could I run Spanning Sync @Home syncing XYZ as well? I'm > on > > > > > vacation > > > > > > > > > > now and won't get my XYZ calendar synced until I'm at > work > > > again. > > > > > > > > > > Grr. :D > > > > > > > > > > > > What will happen if I sync my XYZ calendar with both > MobileMe > > > and > > > > > > > > > > multiple 'instances' of Spanning Sync? > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
