We've found and fixed a problem that affected some users upgrading to Spanning Sync 3 which duplicated all contacts and inserted unusual characters into contact names and addresses in Address Book. The users affected had been using the "Preserve Address Book Data" compatibility mode in the older version.
If you have duplicates of all of your contacts in Address Book, you can restore your Address Book database to its pre-install state by following the instructions in the "Restoring to Pre-Install State" section of the User's Guide at http://spanningsync.com/help/#preinstall-restore. You can then sync normally. Please note that if you were using the "Gmail Compatibility Mode" of Spanning Sync v2.1.3 you might still see some duplicates. This is due to recently-introduced bug in Google Contact's name parser. We're in touch with Google and are optimistic they'll fix the problem o their end soon. In the mean time, the Google Contacts API will fail to properly parse names with titles, compound names, etc. (e.g., "Dr. Hans Peter Schulz"), which will result in duplicates in Address Book. To fix them, just delete the erroneous contact (e.g., the one whose first name is "Dr.", middle name is "Hans", and last name is "Peter Schultz") and sync. Spanning Sync will clean up the bad data under the covers, and the problem shouldn't appear again in normal syncing. We apologize to those of you inconvenienced by this bug. If you run into any problems applying the recommended fixes or have any questions, please don't hesitate to contact us at [email protected]. Regards, Charlie --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
