How as the problem fixed? Is it automatically pushed out to SS3 on my system? The build number looks the same.
-t On Aug 12, 4:43 pm, cwood <[email protected]> wrote: > We've found and fixed a problem that affected some users upgrading to > Spanning Sync 3 which duplicated all contacts and inserted unusual > characters into contact names and addresses in Address Book. The users > affected had been using the "Preserve Address Book Data" compatibility > mode in the older version. > > If you have duplicates of all of your contacts in Address Book, you > can restore your Address Book database to its pre-install state by > following the instructions in the "Restoring to Pre-Install State" > section of the User's Guide > athttp://spanningsync.com/help/#preinstall-restore. > You can then sync normally. > > Please note that if you were using the "Gmail Compatibility Mode" of > Spanning Sync v2.1.3 you might still see some duplicates. This is due > to recently-introduced bug in Google Contact's name parser. We're in > touch with Google and are optimistic they'll fix the problem o their > end soon. > > In the mean time, the Google Contacts API will fail to properly parse > names with titles, compound names, etc. (e.g., "Dr. Hans Peter > Schulz"), which will result in duplicates in Address Book. To fix > them, just delete the erroneous contact (e.g., the one whose first > name is "Dr.", middle name is "Hans", and last name is "Peter > Schultz") and sync. Spanning Sync will clean up the bad data under the > covers, and the problem shouldn't appear again in normal syncing. > > We apologize to those of you inconvenienced by this bug. If you run > into any problems applying the recommended fixes or have any > questions, please don't hesitate to contact us at > [email protected]. > > Regards, > Charlie --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
