We were able to make the fix on the server side so no client update is required.
Thanks, Charlie On Aug 12, 9:45 pm, Troy Murray <[email protected]> wrote: > How as the problem fixed? Is it automatically pushed out to SS3 on my > system? The build number looks the same. > > -t > > On Aug 12, 4:43 pm, cwood <[email protected]> wrote: > > > > > We've found and fixed a problem that affected some users upgrading to > > Spanning Sync 3 which duplicated all contacts and inserted unusual > > characters into contact names and addresses in Address Book. The users > > affected had been using the "Preserve Address Book Data" compatibility > > mode in the older version. > > > If you have duplicates of all of your contacts in Address Book, you > > can restore your Address Book database to its pre-install state by > > following the instructions in the "Restoring to Pre-Install State" > > section of the User's Guide > > athttp://spanningsync.com/help/#preinstall-restore. > > You can then sync normally. > > > Please note that if you were using the "Gmail Compatibility Mode" of > > Spanning Sync v2.1.3 you might still see some duplicates. This is due > > to recently-introduced bug in Google Contact's name parser. We're in > > touch with Google and are optimistic they'll fix the problem o their > > end soon. > > > In the mean time, the Google Contacts API will fail to properly parse > > names with titles, compound names, etc. (e.g., "Dr. Hans Peter > > Schulz"), which will result in duplicates in Address Book. To fix > > them, just delete the erroneous contact (e.g., the one whose first > > name is "Dr.", middle name is "Hans", and last name is "Peter > > Schultz") and sync. Spanning Sync will clean up the bad data under the > > covers, and the problem shouldn't appear again in normal syncing. > > > We apologize to those of you inconvenienced by this bug. If you run > > into any problems applying the recommended fixes or have any > > questions, please don't hesitate to contact us at > > [email protected]. > > > Regards, > > Charlie --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
