Hi,

Have you tried resetting Sync Services:

* Open iSync (in /Applications)
* Go to preferences
* Click Reset Sync History
* Try syncing again

If that fails to resolve the issue, could you email us a
troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
[email protected]

Thanks,

Byron


On Sep 10, 9:18 pm, alanterra <[email protected]> wrote:
> I can't seem to make this work at all.
>
> I had a good copy of my address book on my Mac (I used Contact
> Cleaner). My good copy has 2014 contacts. So then I
>
> 1) Erase every contact in Google. Set Spanning Sync to synchronize Mac
> and Google. Reset Google. Wait an hour or so. 1937 contacts in Google.
> Additional syncs, no effect.
>
> 2) Erase every contact in Google. Set Spanning Sync to copy from Mac
> to Google. Reset Google. Aafter 1:30 hrs Spanning Sync I have 1,755
> contacts on Google and Spanning Sync has crashed?
>
> 3) Copy all my contacts to Google using vcf cards. Now Google and Mac
> both have 2,014 contacts. Sync, and they still have 2,014 contacts.
> Change a contact on Mac, and bingo, the contact is duplicated to
> Google, not updated.
>
> 4) Copy all my contacts to Google using vcf cards. Delete all contacts
> on Mac. Set Spanning Sync to sync Google -> Mac. Wait. Now Mac has
> 1,983 contacts. Make a change on one contact on Mac, sync, change
> doesn't propagate. Log out of Google, log back into Google, now Google
> has 2,259 contacts.
>
> These are the same sort of problems I have synchronizing between Macs
> using .me. But I was hoping that Spanning Sync would do better than
> this.
>
> Any thoughts before I abandon the program?
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