Hi Marco, To clear up any confusion I want to explain what you're seeing in this screenshot you've posted. The screenshot is not saying you're logged into Google, it's simply displaying your license status from our server. When the sync is actually initiated is when Spanning Sync attempts to access Google and that's when the error comes in and the connection is not successful. This is a Google issue.
If you believe using an official Google API and Google's secure client URL is bad practice, what would be good practice? I've also mentioned numerous times that we have been in contact with Google regarding the issue and they're working on it. I'm also very certain that no one believes we own Google, so I don't think it's necessary to mention that in any of our marketing materials. We understand this is frustrating, but making ill-informed accusations isn't helping anyone at this point. Please feel free to voice your opinion here, where it might actually do some good: http://goo.gl/tX1xN And finally, our highest priority is to do whatever we can to help Google find and resolve the issue. We've been actively doing this since the outage began. We know this is causing major problems for our customers and we don't take that lightly. We'll continue to be an active part in this outage until it's been resolved. Please let me know if you have any questions. Thanks, Byron --- Byron Shaheen [email protected] http://spanningsync.com Byron --- Byron Shaheen [email protected] http://spanningsync.com On Jun 28, 3:03 pm, Marco Martinez <[email protected]> wrote: > Screen shot 2011-06-28 at 12.58.53 PM.png > 153KViewDownload > > > > I am confused… and maybe it is this confusion that is leading me to misstrust > the spanning sync folks > > 1. I get the red dot icon (error with Spanning Sync) BUT > > 2. when i open the app (or when I tell it to sync, even thought it says > google reported an unknown error) it says that everything is normal, logged > in! (see screenshot enclosed.) > > 3. This leads me to conclude that it is an issue with Spanning sync… > > Yes, it is frustrating; and wish that the company would be a little more > forthcoming… I can't believe you have a business model whereby you rely on an > API/GOOGLE URL from google, and yet not know anyone at google to seek help > from…which also tells me that you knew of the risk and should have disclosed > it on your sales materials (i.e We don't own google, or work with google in a > partnership... if google breaks you are DOA…) > > Marco > > "The capacity to learn is a gift; the ability to learn is a skill; the > WILLINGNESS to learn is a choice.." > > On Jun 28, 2011, at 12:25 PM, RossA wrote: > > > > > Same problem here - is becoming very frustrating and resulting in > > double appointments etc! > > > -- > > You received this message because you are subscribed to the Google Groups > > "Spanning Sync" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/spanningsync?hl=en. -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
