Damian, Don't worry, I am not vested in this anymore. Hope you enjoy the day!
Marco Marco Martinez, M.A. Ed. Information Technology Consultant, Sacramento State University. Center for Teaching and Learning Academic Technology and Creative Services [email protected] | o (916) 278-5513 | c (916) 595-8911 "when our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole..." J.I. On Jul 1, 2011, at 9:17 AM, Damian wrote: > I'm pretty sure the team at Spanning Sync HAS been keeping people > updated -- they've also implemented a workaround of some kind that is > (for many users anyway) making sync work again. I don't really > understand what you're trying to say. > > On Jun 29, 11:16 am, Marco Martinez <[email protected]> wrote: >> Byron, thanks for the email. I wasn't suggesting that you don't use the >> googleurl/api method, but that if you use it you should have a way to get >> help!!! From google, of course. This doesn't seem to be happening at least >> from my (maybe our) point of view. >> >> What I was suggesting is that you need to keep us updated and not just >> assume that some day we will all go away; we might just do that but hope >> that's not what you really want. Someone else suggested posting regular >> updates and not just makes us talk to google directly, after all we aren't >> the ones making a business our of their googleurl api. >> >> I hope that makes sense. I know you are being defensive about your product, >> understandably; but please note that not providing a proper explanation >> other than "you're being hit with the google outage" is tantamount to >> throwing in the towel and your customers with it. While you claim to be >> working with google; there is no technical explanation that would pacify us; >> leading us to believe that it might you a problem on your side, again, >> understandably. >> >> Please restore the faith in what we believed until recently to be a good >> product. >> >> Marco Martinez, M.A. Ed. >> Information Technology Consultant, Sacramento State University. >> Center for Teaching and Learning >> Academic Technology and Creative Services >> [email protected] | o (916) 278-5513 | c (916) 595-8911 >> >> "Do all you can with what you have in the time you have in the place you >> are..." - Nkosi's Mantra >> >> On Jun 28, 2011, at 4:41 PM, byron.shaheen wrote: >> >> >> >>> Hi Marco, >> >>> To clear up any confusion I want to explain what you're seeing in this >>> screenshot you've posted. The screenshot is not saying you're logged >>> into Google, it's simply displaying your license status from our >>> server. When the sync is actually initiated is when Spanning Sync >>> attempts to access Google and that's when the error comes in and the >>> connection is not successful. This is a Google issue. >> >>> If you believe using an official Google API and Google's secure client >>> URL is bad practice, what would be good practice? I've also mentioned >>> numerous times that we have been in contact with Google regarding the >>> issue and they're working on it. I'm also very certain that no one >>> believes we own Google, so I don't think it's necessary to mention >>> that in any of our marketing materials. >> >>> We understand this is frustrating, but making ill-informed accusations >>> isn't helping anyone at this point. Please feel free to voice your >>> opinion here, where it might actually do some good: >> >>> http://goo.gl/tX1xN >> >>> And finally, our highest priority is to do whatever we can to help >>> Google find and resolve the issue. We've been actively doing this >>> since the outage began. We know this is causing major problems for >>> our customers and we don't take that lightly. We'll continue to be an >>> active part in this outage until it's been resolved. >> >>> Please let me know if you have any questions. >> >>> Thanks, >> >>> Byron >> >>> --- >>> Byron Shaheen >>> [email protected] >>> http://spanningsync.com >> >>> Byron >> >>> --- >>> Byron Shaheen >>> [email protected] >>> http://spanningsync.com >> >>> On Jun 28, 3:03 pm, Marco Martinez <[email protected]> wrote: >>>> Screen shot 2011-06-28 at 12.58.53 PM.png >>>> 153KViewDownload >> >>>> I am confused… and maybe it is this confusion that is leading me to >>>> misstrust the spanning sync folks >> >>>> 1. I get the red dot icon (error with Spanning Sync) BUT >> >>>> 2. when i open the app (or when I tell it to sync, even thought it says >>>> google reported an unknown error) it says that everything is normal, >>>> logged in! (see screenshot enclosed.) >> >>>> 3. This leads me to conclude that it is an issue with Spanning sync… >> >>>> Yes, it is frustrating; and wish that the company would be a little more >>>> forthcoming… I can't believe you have a business model whereby you rely on >>>> an API/GOOGLE URL from google, and yet not know anyone at google to seek >>>> help from…which also tells me that you knew of the risk and should have >>>> disclosed it on your sales materials (i.e We don't own google, or work >>>> with google in a partnership... if google breaks you are DOA…) >> >>>> Marco >> >>>> "The capacity to learn is a gift; the ability to learn is a skill; the >>>> WILLINGNESS to learn is a choice.." >> >>>> On Jun 28, 2011, at 12:25 PM, RossA wrote: >> >>>>> Same problem here - is becoming very frustrating and resulting in >>>>> double appointments etc! >> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "Spanning Sync" group. >>>>> To post to this group, send email to [email protected]. >>>>> To unsubscribe from this group, send email to >>>>> [email protected]. >>>>> For more options, visit this group >>>>> athttp://groups.google.com/group/spanningsync?hl=en. >> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Spanning Sync" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group >>> athttp://groups.google.com/group/spanningsync?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Spanning Sync" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/spanningsync?hl=en. > -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
