I'm pretty sure the team at Spanning Sync HAS been keeping people updated -- they've also implemented a workaround of some kind that is (for many users anyway) making sync work again. I don't really understand what you're trying to say.
On Jun 29, 11:16 am, Marco Martinez <[email protected]> wrote: > Byron, thanks for the email. I wasn't suggesting that you don't use the > googleurl/api method, but that if you use it you should have a way to get > help!!! From google, of course. This doesn't seem to be happening at least > from my (maybe our) point of view. > > What I was suggesting is that you need to keep us updated and not just assume > that some day we will all go away; we might just do that but hope that's not > what you really want. Someone else suggested posting regular updates and not > just makes us talk to google directly, after all we aren't the ones making a > business our of their googleurl api. > > I hope that makes sense. I know you are being defensive about your product, > understandably; but please note that not providing a proper explanation other > than "you're being hit with the google outage" is tantamount to throwing in > the towel and your customers with it. While you claim to be working with > google; there is no technical explanation that would pacify us; leading us to > believe that it might you a problem on your side, again, understandably. > > Please restore the faith in what we believed until recently to be a good > product. > > Marco Martinez, M.A. Ed. > Information Technology Consultant, Sacramento State University. > Center for Teaching and Learning > Academic Technology and Creative Services > [email protected] | o (916) 278-5513 | c (916) 595-8911 > > "Do all you can with what you have in the time you have in the place you > are..." - Nkosi's Mantra > > On Jun 28, 2011, at 4:41 PM, byron.shaheen wrote: > > > > > Hi Marco, > > > To clear up any confusion I want to explain what you're seeing in this > > screenshot you've posted. The screenshot is not saying you're logged > > into Google, it's simply displaying your license status from our > > server. When the sync is actually initiated is when Spanning Sync > > attempts to access Google and that's when the error comes in and the > > connection is not successful. This is a Google issue. > > > If you believe using an official Google API and Google's secure client > > URL is bad practice, what would be good practice? I've also mentioned > > numerous times that we have been in contact with Google regarding the > > issue and they're working on it. I'm also very certain that no one > > believes we own Google, so I don't think it's necessary to mention > > that in any of our marketing materials. > > > We understand this is frustrating, but making ill-informed accusations > > isn't helping anyone at this point. Please feel free to voice your > > opinion here, where it might actually do some good: > > >http://goo.gl/tX1xN > > > And finally, our highest priority is to do whatever we can to help > > Google find and resolve the issue. We've been actively doing this > > since the outage began. We know this is causing major problems for > > our customers and we don't take that lightly. We'll continue to be an > > active part in this outage until it's been resolved. > > > Please let me know if you have any questions. > > > Thanks, > > > Byron > > > --- > > Byron Shaheen > > [email protected] > >http://spanningsync.com > > > Byron > > > --- > > Byron Shaheen > > [email protected] > >http://spanningsync.com > > > On Jun 28, 3:03 pm, Marco Martinez <[email protected]> wrote: > >> Screen shot 2011-06-28 at 12.58.53 PM.png > >> 153KViewDownload > > >> I am confused… and maybe it is this confusion that is leading me to > >> misstrust the spanning sync folks > > >> 1. I get the red dot icon (error with Spanning Sync) BUT > > >> 2. when i open the app (or when I tell it to sync, even thought it says > >> google reported an unknown error) it says that everything is normal, > >> logged in! (see screenshot enclosed.) > > >> 3. This leads me to conclude that it is an issue with Spanning sync… > > >> Yes, it is frustrating; and wish that the company would be a little more > >> forthcoming… I can't believe you have a business model whereby you rely on > >> an API/GOOGLE URL from google, and yet not know anyone at google to seek > >> help from…which also tells me that you knew of the risk and should have > >> disclosed it on your sales materials (i.e We don't own google, or work > >> with google in a partnership... if google breaks you are DOA…) > > >> Marco > > >> "The capacity to learn is a gift; the ability to learn is a skill; the > >> WILLINGNESS to learn is a choice.." > > >> On Jun 28, 2011, at 12:25 PM, RossA wrote: > > >>> Same problem here - is becoming very frustrating and resulting in > >>> double appointments etc! > > >>> -- > >>> You received this message because you are subscribed to the Google Groups > >>> "Spanning Sync" group. > >>> To post to this group, send email to [email protected]. > >>> To unsubscribe from this group, send email to > >>> [email protected]. > >>> For more options, visit this group > >>> athttp://groups.google.com/group/spanningsync?hl=en. > > > -- > > You received this message because you are subscribed to the Google Groups > > "Spanning Sync" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/spanningsync?hl=en. -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. 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