Hi Catherine, The troubleshooting report is not a crash report. I need to see the troubleshooting report so I can look through the log files and see what's causing the sync to fail.
-Byron --- Byron Shaheen [email protected] http://spanningsync.com On Aug 25, 2011, at 8:27 AM, Catherine wrote: > It seems if the item originated on the local ical - it replicates - if > it originated on the outlook calendar - it syncs to google - but does > not sync to the ical. Nothing of substance shows is a "crash" report > because it hasn't crashed... > > On Aug 24, 6:19 pm, "byron.shaheen" <[email protected]> wrote: >> Hi Catherine, >> >> Can you create a troubleshooting report (Advanced-> Create Report) and >> email it to [email protected]? >> >> Thanks, >> >> Byron >> >> --- >> Byron Shaheen >> [email protected]http://spanningsync.com >> >> On Aug 24, 3:20 pm, Catherine <[email protected]> wrote: >> >> >> >> >> >> >> >>> I started it at about 10 AM and it is now 4 PM. >> >>> On Aug 24, 4:15 pm, "byron.shaheen" <[email protected]> wrote: >> >>>> Hi Catherine, >> >>>> When you perform a "Start Over" in Spanning Sync it forces you to go >>>> through the initial sync all over again. This can take time to >>>> complete, especially if you're syncing a large amount of data. Are >>>> you allowing it enough time for the initial sync to complete? If you >>>> think it's simply not working, please create a troubleshooting report >>>> (Advanced-> Create Report) and email it to us at >>>> [email protected]. >> >>>> Thanks, >> >>>> Byron >> >>>> --- >>>> Byron Shaheen >>>> [email protected]http://spanningsync.com >> >>>> On Aug 24, 3:01 pm, Catherine <[email protected]> wrote: >> >>>>> I can no longer seem to get calendars to sync. Last week items placed >>>>> on my ical were duplicating/replicating multiple times between >>>>> calendars and I had to turn the sync off. Now that I have it turned >>>>> back on, I have attempted a "start over" (twice) and I have dumped the >>>>> keychain on my mac - gets stuck on "getting data from apple sync >>>>> services. I sync my ical to a google cal and that google cal to an >>>>> outlook cal - and vice versa - and till this moment have not had an >>>>> issue. Running 10.6.8. > > -- > You received this message because you are subscribed to the Google Groups > "Spanning Sync" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/spanningsync?hl=en. > -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
