Hello World, SPECTRUM 8.1 SP1 or SPECTRUM 9.0 - Service Desk 11.2 on Windows 2003 Server
We are involved in a POC of SPECTRUM where we are currently showing SPECTRUM - Service Desk integration. The client do not want to create new "spectrum" user in SD as affected user instead want to use the once which is already present in SD (say ABC). Has someone done this type of integration? Beacuse after I complete the integration configuration with user ABC and try opening the tickets from OneClick I get an unknown error. I started the debugging on SPECTRUM Tomcat server and saw the following errors logged: DATE - (http-80-Processor20) (SDIntegration) - ServiceDesk_Asset_ID attribute written to model for asset: nr:62D84D4CD0B60C49A30CA9307C2204B0 DATE - (http-80-Processor20) (SDIntegration) - User "spectrum" not found in Service Desk. DATE - Error occurred while attempting to create a ticket in Service Desk. java.lang.Exception: Error contacting ServiceDesk for user info. User "spectrum" not configured or Web Service is not available. DATE - (http-80-Processor20) (SDIntegration) - SDServlet - create ticket failed Regards, Saurabh --- To unsubscribe from spectrum, send email to [EMAIL PROTECTED] with the body: unsubscribe spectrum [EMAIL PROTECTED]
