Hello Edgar,
The same thing happened to me when installing SP1. In fact my problem was worse, I had that error and after that my Spectrum Control Panel failed to start. I did a bit of "digging" and I found that Java was partially removed from my Spectrum installation folder. After a couple more tries and failures I decided to read the installation notes more carefully and I've discovered that I had to stop everything from running (simple SpectroServer shutdown wasn't enough). After that everything was fine. Well, that's another lesson learned; to read installation docs word by word. Regards, Eugen NAIMAN ________________________________ From: edgar parra [mailto:[email protected]] Sent: Wednesday, 8 July 2009 11:49 PM To: spectrum Cc: spectrum Subject: Re: [spectrum] Spectrum 9.0 installs perfect, but service pack 1 installation fails Hi Patrick, thanks for your response. Actually, it was the OneClickService.exe file that was still running in memory that prevented me to perform the update with the SP1, since it didn´t let me to copy the new Java files into the directory \win32app\SPECROOT\Java But the funny thing is that I tried the same installation(as failed the first time) in my lab environment in the office, and it worked just fine hehehe, but, nevertheless it is a good thing to check that all the spectrum services are stopped before installing SP1 (or other hotfix). Regards, Edgar On Mon, Jul 6, 2009 at 7:42 PM, Murtey, Patrick <[email protected]> wrote: Hi Edgar, Did you make sure your processd and tomcat services were stopped prior to starting the installation? ________________________________ From: edgar parra [mailto:[email protected]] Sent: Thursday, July 02, 2009 1:19 PM To: spectrum Subject: [spectrum] Spectrum 9.0 installs perfect, but service pack 1 installation fails Hello list, I am having the following problem, when installing SP1 of Spectrum 9.0 I perform the installation of Spectrum 9.0 and it goes smoothly, but when I install SP1, at the beginning everything goes well, but at the very end, appears the "red line" and the message: the installation has failed! It is a W2K3 newly installed box, with no antivirus software, and the WFirewall is disabled. Reviewing the Install logs, I saw messages stating that, when the process is trying to remove the old Java files, is getting "Permission Denied" or "Access Denied" messages, and of course, it can install the new java files that comes with SP1. I assume, this is the reason of the failure. Also, the account with which I am making the installation is the Local Admin, and this account have Full Control Permissions in every folder inside SPECROOT. Have any of you guys encountered problems installing SP1 of Spectrum 9.0 similar to this one? Regards -- Eng. Edgar Parra MCSE, MCSA, MCP, CA's Spectrum Solutions Engineer * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] -- Eng. Edgar Parra MCSE, MCSA, MCP, CA's Spectrum Solutions Engineer * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] CONFIDENTIALITY NOTICE AND DISCLAIMER The information in this transmission may be confidential and/or protected by legal professional privilege, and is intended only for the person or persons to whom it is addressed. If you are not such a person, you are warned that any disclosure, copying or dissemination of the information is unauthorised. If you have received the transmission in error, please immediately contact this office by telephone, fax or email, to inform us of the error and to enable arrangements to be made for the destruction of the transmission, or its return at our cost. No liability is accepted for any unauthorised use of the information contained in this transmission. If the transmission contains advice, the advice is based on instructions in relation to, and is provided to the addressee in connection with, the matter mentioned above. Responsibility is not accepted for reliance upon it by any other person or for any other purpose. --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
