["Lentz, Jay" -- Mon 21 Sep 2009 09:03:25 PM EEST] > ... I set all of the export options to true. The real power is using > the CMDB for the relationship mapping and then presenting the > relationships using the CMDB Visualizer.
Does this mean that the imported data keeps the relations between models ? That would be great, no need to re-model the entire CI population relations after import. > > Also having the information in Service Desk allows you to integrate > spectrum alerts to Service Desk Incidents, Requests, Problems and > Change Orders using ITIL v3 as the framework. Then you can easily > keep track of CI tickets, like how many times did a NIC have errors, > how many times did a server’s disk utilization exceed a spectrum > threshold, etc…. regards, Cristi Mitrana --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
