Hi Fred, Thanks for raising this issue. I have been wondering about that one myself. Anyone?
Patrick ________________________________ From: F J Rutcho [mailto:[email protected]] Sent: Monday, July 19, 2010 12:52 PM To: spectrum Subject: [spectrum] USD 11.x & Spectrum 9.1.3 All, We're presently testing the integration between USD & Spectrum when you right-click on an active alarm and submit the Service Desk ticket. Basic functionality works fine (a ticket is created and the ticket ID is sent to Spectrum). Here's my question: In 8.1, the phrase that was paired with the ticket number was "Request", however in 9.1.3, the phrase now is "Request/Incident". Does anyone know if this can be modified with another set of wording? We use requests, incidents, and problems in our USD environment, however tickets related to Spectrum alarms are always Incidents. Thus we want to pair "Incident" with the ticket number. Please advise if you know how to change it. Also, side question. Is there a way to see the alarm attributes associated with a specific alarm? I tried CLI, however I don't think I am providing the right command to see those alarm-only attributes. Thanks for your help. Sincerely, Fred ________________________________ The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. Get busy. <http://www.windowslive.com/campaign/thenewbusy?tile=multicalendar&ocid= PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5> * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
