Hi Cristi, I think what we were looking for is the .xml file in one of the OC directories that label the ticket as request/incident in the OC alarm view 'trouble ticket id column' after the ticket is created. I would think that is hard coded somewhere and we should be able to modify it.
Patrick -----Original Message----- From: Cristi Mitrana [mailto:[email protected]] Sent: Tuesday, July 20, 2010 10:32 AM To: spectrum Subject: RE: [spectrum] USD 11.x & Spectrum 9.1.3 ["Murtey, Patrick" -- Tue 20 Jul 2010 06:43:53 PM EEST] > /HI FRED,/ /THANKS FOR RAISING THIS ISSUE. I HAVE BEEN WONDERING ABOUT THAT > ONE MYSELF. ANYONE?/ [...] AFAIK, the setting that determines the type of ticket is the template that is created in USD, if that template is an Incident template, then an Incident is created. Is this what you're looking for ? As far as the alarm attributes are concerned, what attribute are you interested in and you cannot find it via the CLI ? Cristi Mitrana --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
