All,
We're presently testing the integration between USD & Spectrum when you
right-click on an active alarm and submit the Service Desk ticket. Basic
functionality works fine (a ticket is created and the ticket ID is sent to
Spectrum).
Here's my question: In 8.1, the phrase that was paired with the ticket number
was "Request", however in 9.1.3, the phrase now is "Request/Incident". Does
anyone know if this can be modified with another set of wording? We use
requests, incidents, and problems in our USD environment, however tickets
related to Spectrum alarms are always Incidents. Thus we want to pair
"Incident" with the ticket number.
Please advise if you know how to change it.
Also, side question. Is there a way to see the alarm attributes associated
with a specific alarm? I tried CLI, however I don't think I am providing the
right command to see those alarm-only attributes.
Thanks for your help.
Sincerely,
Fred
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