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Wayne Schlitt wrote:
> I like
...uhm, what? :-)
> A few of suggestions:
>
> 1) on my screen the confidential selector text wraps, putting "project
> staff" on a second line underneath the topic selector. This makes
> it look like the text is associated with the wrong option. Would
> it be possible to either put the confidentiality option on a
> second line always, or put some div's in to make the text line up?
>
> When I do web design, which isn't often, I always resize the
> browser window to various sizes, including 800x600 and 640x480, to
> see how things look, and also change the font size to various
> things.
I couldn't make the text wrap on any of my browsers, but I moved the
confidentiality text+selector into their own line.
There is still the problem that the big <textarea> might be too wide for
small browser windows, but I'm not sure whether we should make the table
{ width: 100% } (or 75% or something) in order to be able to make the
textarea's width relative to the available vertical space.
> 2) It might be productive to add a few more topic choices, like "help"
> and "complaint", both of which would go to the RT system. This
> would reduce the chances that people decide that "other" best
> describes the topic and choose "other".
I fear that having a "Help" topic in _addition_ to "Support request" would
confuse far more people than it would deconfuse. Perhaps we should simply
rename "Support request" to "Help request"?
Having a "Complaint" option could cause people to expect that complaining
might make their problems go away (i.e. "Remove me from your database!",
"Stop blocking my mail!") even more so than they already do (which isn't a
lot, I guess). What do others think?
(Surprisingly we haven't had a lot of submissions with a wrongly selected
topic lately. After the somewhat bad start, I didn't think it would get
better, but it seems it did.)
> 3) It would probably be very good to make it very clear that the SPF
> website is run by volunteers, that we work on a "best effort"
> basis, and we do this as a community service to help the Internet.
Which part do you think isn't being made clear by the "Contact" page?
"Your message [...] will be handled by a team of volunteers"
--> volunteers
"who will get back to you as quickly as they can"
--> best effort
Pointing out the "community service to the Internet" part is a good idea.
However I'm not sure how this should best be done on the "Contact" page.
Ideas?
> 4) Really, I kind of think that this "contact" page and the "forums"
> page might best be merged, or at least more closely tied together.
> Because we are all volunteers, the best bet to get questions
> answered and to get the best help would be to send requests to the
> SPF-discuss list.
I am against a merge of these two pages -- the combined page would be too
long for the "Forums" aspect and too cluttered for the the "Contact Us"
aspect.
I have thought about merging the "Contact" and "Support" pages instead, but
have come to the conclusion that it is actually good the way it is because
people who think more "I need support"-centric will first click the
"Support" page link (on the front page or the menubar) and people who think
more "I want to talk to someone"-centric will first click the "Contact Us"
page link. Both pages link to each other, so people will _always_ get
what they really want _even_ if they clicked the "wrong" link at first,
but the options they are presented with first are more likely to match
their need.
I added a note about the existence of the discussion forums to the
"Contact" page. Good?
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