Nolan Penney said ::
> Yes, though sadly, the typical chain type auto parts store doesn't see > it that way. > > A good parts person will spend 15 minutes with you figuring out why a > given widget doesn't fit your car when it's supposed to, and determine > the right one that does. Total profit to the store for that 15 minutes > of time spent? Lets say $5.00. > > If the parts person would have blown you off and waited on six other > customers instead, who needed spark plugs and fuzzy dice, the profit to > the store would have been $30.00. > > Which is why the stores so often fire good counter people and keep the > twit. Twits and jerks make them more money. ======================================================================== And I wonder just how long it will take before this stores reputation gets around and they have no customers left to blow-out, this is just like a restaurant selling bad food and expecting customers to keep coming, good service goes a long way, bad service has stopped many "could be" good businesses, a very bad meal is most times overlooked by good service, I would much rather have 50% of something than 100% of nothing. "FT" /// [EMAIL PROTECTED] mailing list /// Send admin requests to [EMAIL PROTECTED] /// or try http://www.team.net/cgi-bin/majorcool /// Archives at http://www.team.net/archive /// Send list postings to [EMAIL PROTECTED] /// Edit your replies! If they include this trailer, they will NOT be sent.
