Hello,

In a 04 year old 05 star hotel of Starwood in Asia, recently side wall 
sprinklers of 03 different guest rooms are broken with unknown reasons in the 
morning about 10am. There is no fire at all. What are all brainstormed possible 
reasons?

Typical report of the scenes:

09’14am the fire pump has been active. Security and engineering has responded 
to check. 
- 09’14am Mr. Kiet (Bellman) informed to GSC to raise code 888 – since he has 
been informed by Guests  (R.092) that the water came out in her room and her 
properties were wet.
- 09’16am at the scene Mr. Trung discovered sprinkler in R.902 was broken and 
the water came out
immediately he turned off the power in R.902 and closed the valve of the pipe
- 09’18am ERT team came to the R1605 ERT focused on clearing the water and 
removing all items from the
room.
- 09’18am Mr. Huy (Duty Manager) & Ms. Kieu (Assistant Housekeeping Manager) 
assisted Guests to move to R.920.
- 09’21am Management team responded to the scene, calm down the guest and we 
have listed the wet items
to send for washing & drying (see below list)
- 12’30pm Mr. Sinh (Maintenance manager) replaced sprinkler and smoking 
detector in R902


Information from Guests (R0902):
9’12am: When Guest came back room 0902, they discovered the sprinkler
released and water came out in their room. Then Ms. Jiang Yuting went to in 
front of lifts lobby and reported
to Mr. Kiet(Bellman) about this case



Regards,
Le Vu Phong
Mobile:  +84 (0) 902 363 525
                      
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