I recently retired from a design position in central PA. I told our Victaulic sales rep over 5 years ago that I deliberately avoided using there products because it was so cumbersome to download product PDF's for material submittals. His response was download and save them, then just copy from the saved folder. That's a good idea except that data sheets are constantly being updated. I was burned at least twice by following a out dated date sheets for minimum pressures on residential sprinklers. I got in the habit of always downloading the latest and greatest. Most of the manufacturers web site have shortcoming in one way or another but Victaulic's was probably the worst. My other pet peeve was protected PDF's if you want us to use your product unprotect your PDF's so we can print them out. Nothing looks cheesier in a submittal, than a bunch of photocopied pages in the middle of nice printed and annotated PDF's.
Richard Mote CET Retired -----Original Message----- From: Ice, Chris <[email protected]> To: sprinklerforum <[email protected]> Sent: Thu, Dec 4, 2014 11:09 am Subject: RE: Victaulic website I have Steve, and it's true that it has been difficult to navigate. My only ace is that I know the majority of part codes for Victaulic's mechanical and sprinkler items (or at least the corresponding short code) which makes navigation much easier (agreed, I could probably use that brain space for something much more practical). The sign-in requirement has largely gone away and some very small tweaks have been implemented, but as a whole it is a travesty to navigate still today. My perspective is that as an advocate to the sprinkler industry, it seems that we DO seem to bash (fill in the blank) rather than tackle the issues head on and seek out a remedy. I am just as guilty of this as anyone, this one simply stuck in my craw and I decided to reach out to Bob about it. It's okay to criticize but I find it useful to criticize with an intended fix in hand. The really good news is that you have a fantastic rep (I have a great relationship with ours as well) which Victaulic is also known for. Let's see what we can do to make it better for everyone. Best regards, Chris Ice Industrial-Fire Protection-PVF Outside Sales Keenan Supply/Hajoca corporation 1341 Philadelphia Street Pomona, Ca. 91766-5564 717-770-9211 mobile 909-613-1363 Office 909-613-1173 Fax "Great people, providing quality products" -----Original Message----- From: Sprinklerforum [mailto:[email protected]] On Behalf Of Steve Leyton Sent: Wednesday, December 03, 2014 1:53 PM To: [email protected] Subject: RE: Victaulic website Chris: I don't want to bash Victaulic or get into a comparative discussion of who's got the best web site, but you MUST have heard at least once or twice that Vic's site is hard to navigate, no? I don't know if they still do it, but you used to have to sign in before you could look up a tech data sheet. And the password had to be of such a complex config that I could never remember it - finally gave up on accessing the web site. I'm lucky that our regional rep is Grade AA #1, so we're not hurting for support but it's generally delivered the old fashioned way. Steve L. -----Original Message----- From: Sprinklerforum [mailto:[email protected]] On Behalf Of Ice, Chris Sent: Wednesday, December 03, 2014 1:04 PM To: [email protected] Subject: RE: Victaulic website I have forwarded this to Bob Freidl, President of Fire Protection at Victaulic, who has sent this string to his IT department for further action. As a long time Victaulic distributor, it is important for our company as well as the rest of the sprinkler community that these types of issues are handled appropriately in a timely manner. I have given my feedback and would appreciate any suggestions that the group may have to improve the site and make it more user friendly as well as work out any bugs that you have encountered. Best regards, Chris Ice Industrial-Fire Protection-PVF Outside Sales Keenan Supply/Hajoca corporation 1341 Philadelphia Street Pomona, Ca. 91766-5564 717-770-9211 mobile 909-613-1363 Office 909-613-1173 Fax "Great people, providing quality products" -----Original Message----- From: Sprinklerforum [mailto:[email protected]] On Behalf Of Bob Sent: Wednesday, December 03, 2014 9:39 AM To: [email protected] Subject: RE: Victaulic webite I usually end up getting Chinese. Thank You, Bob Knight, CET III 208-318-3057 www.Firebyknight.com -----Original Message----- From: Sprinklerforum [mailto:[email protected]] On Behalf Of Todd - Work Sent: Wednesday, December 03, 2014 8:00 AM To: [email protected] Subject: Victaulic webite Is anyone else's Victaulic website stuck in German? Todd G Williams, PE Fire Protection Design/Consulting Stonington, CT www.fpdc.com 860-535-2080 (ofc) _______________________________________________ Sprinklerforum mailing list [email protected] http://lists.firesprinkler.org/listinfo.cgi/sprinklerforum-firesprinkler .org _______________________________________________ Sprinklerforum mailing list [email protected] http://lists.firesprinkler.org/listinfo.cgi/sprinklerforum-firesprinkler .org Confidentiality Notice: Information in this message, including any attachments, is intended only for the personal and confidential use of the recipient(s) above named. The information contained in this message may be privileged and confidential, may constitute a trade secret, may be subject to the attorney-client privilege and may otherwise be protected from disclosure. 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