May I suggest an excellent network monitoring program that I've used at
several companies in the past, including my current employer?

It's called Big Brother Network Monitor.  There are both free and
professional editions (The main difference between the two versions are
professional support contracts with the latter), the free edition is
available here:

http://www.bb4.org/

While it was purchased by Quest Software (allowing for the advent of
the professional supported version) a few years ago, the program has
been under development for many years.  I first began using it in 1997,
I believe. 

The core Unix software is written in shell script for portability
across a tremendous number of platforms, and native server and client
packages are available for Windows, too (that install via a simple
Installshield installer).

It uses a client server architecture, scales very well to large
networks, and provides support for email alerts, paging, monitoring
arbitrary services, etc.  A paging matrix can be set up, so that the
correct person or group of people is notified (via email or pager)
should a problem arise.

Clients running on each monitored machine supply the server software
with stats about CPU load, disk usage, can monitor essential processes
to see if they have died, look for warning messages in the event log,
etc.  Communication is done via port 1984, unsurprisingly.  You can
also monitor upstream routers to alert you of an ISP failure, integrate
via SNMP, etc.

Lastly, it provides an easy to understand, color coded view of your
network health, that internal staff and (if you choose) the public can
use to see the status of the network.  A change in network status of
any monitored component will change the background color of the page
(yellow for a warning, such as low disk space, red for a page-level
event, such as a dead server), and allow users to drill down to see the
extent and duration of the problem.

When a customer wonders why their Squeezebox can't connect, they can
visit a single webpage and very easily see if there's currently a known
problem with the network.  If everything's OK, they know the problem is
likely local to them.  Ideally, BB will allow your support personnel to
know of any problem long before a customer notices it.

It might very well lighten the load on your support personnel, and make
customers feel much more informed.

You could compare it to HP's Tivoli, but without all the overhead and
crap.  It's not technically an open source project, due to the license,
but source is available and able to be modified for the Unix server and
client.

A qualified IT professional could have the system researched and up and
running on a small testbed of platforms with half a day's work.  All
that's required is a BBDISPLAY host (that requires a webserver and
provides the web based view of the network's health), a BBPAGER host
(that sends out alerts via email or via modem to pagers, and can be the
same host as the BBDISPLAY host), and a monitored system (which can
either be monitored solely from the outside with connection based
tests, or in combination with the client software, to monitor
information only available locally, such as CPU load or full disk
conditions).

I should note I have no connection to Quest Software, I'm simply a very
satisfied and long time user of Big Brother Network Monitor.

Best regards,
Nick


-- 
Drel
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