Hello all,

 

We are running SM 1.4.1-2 on Redhat 8.0 with qmail 1.03+patches-19 and courier-imap 3.0.5-1.8.0.  The machine is a dual Xeon 2.66 GHz with 2 GB of RAM.  I have a user that is trying to download a MS Word document that is about 4.5 MB in size.  When she clicks on the attachment in SM, it brings up an “Action Canceled” page in the main frame (folder list remains on the left).  Now, it was not uploaded and sent via our SM, but for the record I have upload_max_filesize set to 10M in php.ini.  I also have LimitRequestBody set to 10000000 in the php.conf for Apache.  I have max_execution_time set to 30 in the php.ini  file.  I have attempted to up that to 300 but nothing changed.  The “Action Canceled” page comes up almost immediately.  So, I don’t think it is timing out anyway.  I just wanted to try adjusting that setting.  The attachment can be downloaded using other clients like Outlook Express and Outlook.  I can also download other MS Word documents of the same size of larger in SM.  I sent myself a 6.8 MB word document and I was able to access it from SM just fine.

 

If anyone has any ideas as to what the problem may be, please let me know.  It seems to be unique to this attachment, but I don’t see any uniqueness about it or in the content.

 

Thanks!

 

Jodie E Crouch III

ShreveNet, Inc.

Asst. Network Administrator

(318) 222-2NET

 


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