2014-08-20 9:58 GMT+02:00 Jef Driesen <j...@libdivecomputer.org>: > > These discussion were about importing data from the Sensus Manager > application, not direct downloading from the Sensus Ultra. That are two > completely different things. > You won't find any patches for direct download, because you don't need > any. Downloading from the Sensus Ultra has been supported since one of the > very first subsurface releases.
My fault. I did not try just because if my Windows pc doesn't recognize the USB device there's no way to download regardless of the client program. > > In your car analogy, if Volkswagen gets many complaints about that Bosh >>> start motor, then no doubt they will forward the complaint to Bosh. And >>> they will hopefully fix the problem. But unlike Volkswagen, Reefnet is just >>> a really tiny customer of Prolific. Most likely they don't even buy their >>> usb-serial chips directly from Prolific. So any complaints on their side >>> are likely going nowhere. Whether you like that or not, that's probably not >>> to far from the truth... >>> >> > > Don't get me wrong, I can certainly understand your frustration, but there > is always another side of the story too. The majority of the support issues > I deal with for libdivecomputer, turns out to be user mistakes (e.g. no or > wrong driver installed, wrong type of cable, wrong type of dive computer > selected, forgot to activate PC mode, nearly empty batteries, etc). So > that's nearly always my first assumption. Note that I'm not saying this is > also the case for you. > > Anyway, there are so many different systems out there (3 major operating > systems, each with different versions, different hardware configurations) > and different level of expertise of end-users. That makes it impossible to > guarantee that everything will always work on every system. I wish I could > do something about it, but unfortunately the low-level driver related stuff > is something I have no control over. > > > Just to give you an example of how bad things can be, take a look at the > procedure to install the driver for Seiko based devices (Cressi, Zeagle, > etc), which requires patching the Prolific driver: > > http://www.libdivecomputer.org/seiko.html > > I'm not even sure this even works on newer Windows version (7 and 8). But > those users have no alternative, because Seiko has simply exited the dive > computer business! Seiko exited the DC business so I can understand. Sad but true. What pissed me off is that still now there's no word from Reefnet of these problems on Windows. A friend of mine bought it last year and he was not able to use it. He asked support to them but their reply in the end was: its' your configuration. It's not a fair behavior when you google for Prolific and you discover that there are a lot of complaints. IMHO a company who stands behind its product behave differently. They could try to change driver, update it, or maybe change serial/usb cable offering to their customers a discount on the new interface or something like that. >From what I see the Sensus itself has just a plain old standard RS-232 serial interface so it shouldn't be a difficult task for them finding a new driver that works. Given that nothing of the above happened, I simply believe that this is a dead product not worth of further development or, if you prefer I'm the only one with these problems. Sorry for the OT. -- Davide
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