> On Oct 8, 2018, at 9:28 AM, Adric Norris <[email protected]> wrote: > > I had an issue over the weekend, where I was unable to download a recently > completed dive via BLE using Subsurface mobile 2.1.4 (4.8.3.0) for Android. > No errors were reported, and the G2 did indicate that a device was connected > during the download attempt, but Subsurface kept reporting that no new dives > were found. Restarting the phone didn't make any difference. > > Unlike the desktop version, I didn't see any option to force download of all > dives or create a libdivecomputer logfile (although the documentation > indicates the latter should be present in Settings). So I'm not sure if the > app wasn't seeing the new dive, or for some reason wasn't considering it to > be a valid item and consequently skipping it. The only difference I can think > of from previous dives, which were downloaded successfully, is that this one > was had the G2 set to Sidemount mode.
Subsurface-mobile always creates a log file and libdivecomputer log file. After an unsuccessful attempt, simply go to the About page, click the button and then paste the log files into an email message. > This morning I tried again, via USB from a Windows 10 VM this time, and the > dive was recognized and processed without issue. So if it is related to > Sidemount mode (and that's pure speculation), the issue appears to be > specific to the mobile app. No, I doubt it's sidemount related. More likely a BLE issue. > The phone in question is a Google Pixel XL running Android 9, which has been > used a number of times to successfully download dives from my G2. The G2 is > running the current 1.4 firmware. > > Any suggestions on how I should go about diagnosing this issue? I'll be happy > to provide libdivecomputer dump/log files, if someone can let me know how to > generate them from the Android mobile app. See above. Please try a BLE download on the phone and then send the log files /D
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