Hello Dirk, Did you have some chance to investigate ?
Regards, Julien > Le 31 janv. 2022 à 21:55, Julien Zimmermann <[email protected]> a > écrit : > > > I observed this issue since something like mid-November. My last synchronized > dive where the app was working was Nov 11 2021. > > I realized while opening the MacOS 5.0.5 that the cloud sync was also in > error (red banner on bottom). > I just proceeded to many tries and it looks now better on the Mac. > Additional observation, I can see 250 dives synchronized on my Mac (top > window bar) but 247 in the dive list and only 248 on my iPhone main screen > before the freeze. The issue might be around the dive #246 or #247. > They come from the Suunto DM5 database in xml. > > Ok for me for you to proceed the proposed side load. My business life is to > solve IT bugs, so I perfectly understand your motivation to located where > that issue comes from :) > > Julien > >>> Le 31 janv. 2022 à 20:00, Dirk Hohndel <[email protected]> a écrit : >>> >> Thanks for that video. So even the 'waiting circle' isn't updating - which >> means the code is somewhere in an infinite loop. Do you know when last this >> worked for you? It would be easy for me to try and undo recent changes on >> the server. >> >> Come to think of it... would you give me permission to access your cloud >> storage data for a test? The idea would be for me to try to open the mobile >> app with your cloud storage data (I don't need access to your credentials >> for that - I would sideload the dive data into an app to test this) >> >> /D >> >>> On Jan 31, 2022, at 9:59 AM, Julien Zimmermann wrote: >>> >>> Thanks Dirk, >>> >>> The app quickly starts and stays not responding until it is killed. >>> >>> Here is the short screen recording. >>> >>> Same behavior if I uninstall and reinstall. Looks like my cloud profile >>> contains something wrong somewhere but I haven’t additional logs on my side. >>> >>> >>> >>> >>> Regards >>> >>> Julien >>> >>>>> Le 31 janv. 2022 à 17:28, Dirk Hohndel <[email protected]> a écrit : >>>>> >>>> This is the first such report that I see. And unfortunately the screen >>>> shot below gives us very little to work with. >>>> It's possible that indeed the app is getting stuck while trying to create >>>> the full text index (but that does seem somewhat unlikely that you'd be >>>> the only person who is affected by this). >>>> And it could also be that it is one of the next steps that are causing >>>> this issue. >>>> How long are you waiting for this to finish, i.e., how long does the app >>>> hang on this screen? >>>> >>>> /D >>>> >>>>> On Jan 31, 2022, at 7:01 AM, Julien Zimmermann via subsurface >>>>> <[email protected]> wrote: >>>>> >>>>> Hello, >>>>> >>>>> I am experiencing a big issue with subsurface. >>>>> Since the last mobile update, my app got stuck (after creating full >>>>> index) and frozen on the main screen as soon I am activating the cloud >>>>> sync. >>>>> >>>>> Here is a screenshot. >>>>> >>>>> Any ideas to resolve ? >>>>> >>>>> <image0.png> >>>>> >>>>> _______________________________________________ >>>> >>
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