Hello Dirk, A short ping to know if you had time for that tricky issue.
BR Julien > Le 4 févr. 2022 à 20:19, Dirk Hohndel <[email protected]> a écrit : > > Things have been a bit busy around here with some rather fundamental life > changes... I'll try to find time to work on this in the next few days, but > many other topics are competing for my time right now. If you don't hear from > me by mid next week, please ping me again so this doesn't get forgotten by > mistake. > > /D > >> On Feb 4, 2022, at 10:03 AM, Julien Zimmermann <[email protected]> >> wrote: >> >> Hello Dirk, >> >> Did you have some chance to investigate ? >> >> Regards, >> >> Julien >> >>>> Le 31 janv. 2022 à 21:55, Julien Zimmermann <[email protected]> >>>> a écrit : >>>> >>> >>> I observed this issue since something like mid-November. My last >>> synchronized dive where the app was working was Nov 11 2021. >>> >>> I realized while opening the MacOS 5.0.5 that the cloud sync was also in >>> error (red banner on bottom). >>> I just proceeded to many tries and it looks now better on the Mac. >>> Additional observation, I can see 250 dives synchronized on my Mac (top >>> window bar) but 247 in the dive list and only 248 on my iPhone main screen >>> before the freeze. The issue might be around the dive #246 or #247. >>> They come from the Suunto DM5 database in xml. >>> >>> Ok for me for you to proceed the proposed side load. My business life is to >>> solve IT bugs, so I perfectly understand your motivation to located where >>> that issue comes from :) >>> >>> Julien >>> >>>>> Le 31 janv. 2022 à 20:00, Dirk Hohndel <[email protected]> a écrit : >>>>> >>>> Thanks for that video. So even the 'waiting circle' isn't updating - >>>> which means the code is somewhere in an infinite loop. Do you know when >>>> last this worked for you? It would be easy for me to try and undo recent >>>> changes on the server. >>>> >>>> Come to think of it... would you give me permission to access your cloud >>>> storage data for a test? The idea would be for me to try to open the >>>> mobile app with your cloud storage data (I don't need access to your >>>> credentials for that - I would sideload the dive data into an app to test >>>> this) >>>> >>>> /D >>>> >>>>> On Jan 31, 2022, at 9:59 AM, Julien Zimmermann wrote: >>>>> >>>>> Thanks Dirk, >>>>> >>>>> The app quickly starts and stays not responding until it is killed. >>>>> >>>>> Here is the short screen recording. >>>>> >>>>> Same behavior if I uninstall and reinstall. Looks like my cloud profile >>>>> contains something wrong somewhere but I haven’t additional logs on my >>>>> side. >>>>> >>>>> >>>>> >>>>> >>>>> Regards >>>>> >>>>> Julien >>>>> >>>>>>> Le 31 janv. 2022 à 17:28, Dirk Hohndel <[email protected]> a écrit : >>>>>>> >>>>>> This is the first such report that I see. And unfortunately the screen >>>>>> shot below gives us very little to work with. >>>>>> It's possible that indeed the app is getting stuck while trying to >>>>>> create the full text index (but that does seem somewhat unlikely that >>>>>> you'd be the only person who is affected by this). >>>>>> And it could also be that it is one of the next steps that are causing >>>>>> this issue. >>>>>> How long are you waiting for this to finish, i.e., how long does the app >>>>>> hang on this screen? >>>>>> >>>>>> /D >>>>>> >>>>>>> On Jan 31, 2022, at 7:01 AM, Julien Zimmermann via subsurface >>>>>>> <[email protected]> wrote: >>>>>>> >>>>>>> Hello, >>>>>>> >>>>>>> I am experiencing a big issue with subsurface. >>>>>>> Since the last mobile update, my app got stuck (after creating full >>>>>>> index) and frozen on the main screen as soon I am activating the cloud >>>>>>> sync. >>>>>>> >>>>>>> Here is a screenshot. >>>>>>> >>>>>>> Any ideas to resolve ? >>>>>>> >>>>>>> <image0.png> >>>>>>> >>>>>>> _______________________________________________ >>>>>> >>>> >
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