Please send me an email directly FROM the account that you use for cloud storage and give me permission to access your cloud data so I can investigate this.
Very strange… /D > On Jan 31, 2022, at 9:59 AM, Julien Zimmermann wrote: > > Thanks Dirk, > > The app quickly starts and stays not responding until it is killed. > > Here is the short screen recording. > > Same behavior if I uninstall and reinstall. Looks like my cloud profile > contains something wrong somewhere but I haven’t additional logs on my side. > > <Vidéo.mov> > > > Regards > > Julien > >> Le 31 janv. 2022 à 17:28, Dirk Hohndel <[email protected]> a écrit : >> >> This is the first such report that I see. And unfortunately the screen shot >> below gives us very little to work with. >> It's possible that indeed the app is getting stuck while trying to create >> the full text index (but that does seem somewhat unlikely that you'd be the >> only person who is affected by this). >> And it could also be that it is one of the next steps that are causing this >> issue. >> How long are you waiting for this to finish, i.e., how long does the app >> hang on this screen? >> >> /D >> >>> On Jan 31, 2022, at 7:01 AM, Julien Zimmermann via subsurface >>> <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hello, >>> >>> I am experiencing a big issue with subsurface. >>> Since the last mobile update, my app got stuck (after creating full index) >>> and frozen on the main screen as soon I am activating the cloud sync. >>> >>> Here is a screenshot. >>> >>> Any ideas to resolve ? >>> >>> <image0.png> >>> >>> _______________________________________________ >>
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