Hi,

We are facing some problems in setting up a Sun Desktop Virtualization Solution; we would like you to support us if you can.

The problem is that the Virtual Desktop Access Kit, VDA service on the virtual Center is not working properly, and when ever the VDA client on the SunRay server try to connect to the VDS service, the connection is refused.

What makes you say that the client connection to the service is refused? Did you see that error message when running vda-client manually with the right parameters (service host and port)? If so, that would seem to indicate the service may not be running on your Virtual Center host, and I would suggest you ensure you ran the register-vda-service.bat script on the Virtual Center machine and check the Services list for the presence of the "Sun Virtual Desktop Access Service for VMware" entry.

I think it is an issue of VDA service communicating with the SDK web service, how I can troubleshoot the SDK web service functionality

Attached is the VDA service log file, and the following is the output of the vda-service test command.

According to the output of vda-service test, the service and the SDK are able to communicate using the parameters you provided, so this may not be the source of the problem. Unfortunately, it would appear your attachment of the service log was stripped, possibly by the mailing list, so I would suggest you send it again to me directly so that I can check its contents.

RDP connection timeout: 2 seconds

This parameter in your configuration seems too low to me, not that it would explain the problem you're seeing. With only a two seconds timeout on the RDP connection attempt, you're bound to see a number of DTU cycles when a user connects to a newly resumed machine before the actual login prompt appears.

Regards,

Cyrille

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