Yeah, it's confusing. If the entitlement is for systems or hardware+software on the same line, then you open an SR under hardware. If it's software only, then you open the SR under software.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Devin Nate Sent: Wednesday, June 29, 2011 9:45 PM To: SunRay-Users mailing list [[email protected]] Subject: [SunRay-Users] Help please? My Oracle Support Hi Everyone; Thanks for the folks that have spent the time to respond to the uttsc hang thread we're working on, and I appreciate this is volunteer time for the folks from Oracle. I've just spent the last 2 hours in My Oracle Support (MoS). I have our Oracle Support Identifier registered, and it shows we have Sun Ray Hardware and Software. The Support Identifier says we're entitled to View SRs, Create SRs, and Download patches. MoS won't let me open a Software Case. I can fill everything in, but there's a mandatory field to select your Support Identifier, and when I open it, it's blank. I cannot type into it. Because of this, I cannot continue. I've used one of our Sun Ray serial numbers to open a "hardware" case - I hope this is right? I know the Oracle folks probably cannot do anything more than I can... I know the right thing to do is to open a support case, and we have entitlement, and it's *really* hard to do. Can someone confirm that my experience is normal, or should I be working to get the ability to open a software case? For reference, my SR# is 3-3943564241 Thanks, Devin ________________________________ Information contained in this message may be privileged and confidential. If the reader of this message is not the intended recipient, be notified that any dissemination, distribution or copying of this communication is strictly prohibited. If this communication is received in error, please notify the sender immediately by replying to the message and deleting it from your computer. Thank you! _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
