Devin you are not alone. There are some glitches in MoS for former Sun customers.
I have 40 SunRay2 units registered with full hardware / software premier support. It's been nearly 2 weeks that I'd reported my inability to download patches. According to MoS messages I am not entitled to downloads and yet according to the lady who sent me support identifier and who processed the payments I have full hardware and software support, which is also confirmed by entries in MoS. I'd sent screen shots and am waiting for a resolution. The 2 weeks since my report are up tomorrow. May be the way around is to open Non technical SR under Contact Us ?? I'll do just that Alex On Thursday 30 June 2011 10:00:00 [email protected] wrote: > Help please? My Oracle Support > -- ======================================= Alex Brulo Senior Server Engineer (HPC) Information Systems Aston (ISA) Aston University, Aston Triangle, Birmingham, B4 7ET Tel: 0121 204 3673 ISA "Aiming for Excellence in ICT Services" ======================================= Please consider the environment before printing this e-mail ======================================= _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
