Nickolas, I share your pain on the bureaucracy issue: it took me 6 months of non-response from various Oracle people who were supposed to be account reps for my company before I finally sat down with a rep who would at least *look* at my problem and give me feedback. All just so I could download SRSS patches [I was missing "Software" from my entitlement].
It sounds like you're probably going through the same thing with firmware downloads. Do you have an account rep? If not, I could at least direct you to mine and perhaps she could direct you to the right place. Scott -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Randy Sent: Thursday, January 05, 2012 7:21 PM To: Nickolas Popoff; SunRay-Users mailing list Subject: EXT :Re: [SunRay-Users] need an oracle partner to help me It could take up to 3 to 4 days for them to get your into there system. Its was like 4 days till they got mine all working.. Randy ----- Original Message ----- From: "Nickolas Popoff" <[email protected]> To: <[email protected]> Sent: Thursday, January 05, 2012 10:44 AM Subject: [SunRay-Users] need an oracle partner to help me >I need some help finding an oracle partner to help me. I am currently >using sunray as i have been for the past 3-4 years and i have been very >happy with it. Until Oracle took over... I normally use cdw as my vendor >for sun/oracle gear... and they were great but once oracle took over they >were no very useful because they dont have anyone particularly knowledgable >about sunray/licensing. > > So i have purchased all of the RTU licensing that i need and i have a > support number, it just does not work on the support site. So i called > the licensing department and it seems that all they can do is sell me more > licenses. > > Anyway I am sort of at the point where i would like to buy 20-30 sunray > 3i's but apparently the version of the firmware my SRSS is running has > some issues, but i cant download the new firmware because i cant get my > licensing input into the support site. > > I would really like someone local to southern california who is > knowledgeable about sunray as there are some projects in the future... but > it seems that i might just end up dismissing sunray because i am not savvy > enough to navigate the bureaucracy > > thanks > > nick > _______________________________________________ > SunRay-Users mailing list > [email protected] > http://www.filibeto.org/mailman/listinfo/sunray-users > _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
