Had Verizon for the first year they were in my town (North of Boston MA.). Tech guy came in to set up while wife was home I was running latest versions of Netscape and Explorer with my previous ISP (Mindspring). He immediately deleted Explorer and installed a older version of Netscape which deleted all of my email and my address book!Told my wife we HAD to run older version of Netscape !!! I was not too happy when I got home. Their system was down at least once a month. VERY annoying seemed to go down at my most crucial times. I run fantasy sports leagues online and everything is done via email or on websites. Anyway I live in a 2 family and was moving from 1st floor to 2nd floor. Called Verizon 1 month BEFORE move to make sure that, since I was in same house, with essentially the same phone wiring, all I would have to do is move modem upstairs and filter all phone outlets as I had done downstairs. Tech support assured me that was all I needed to do...simple. Well moving day came and as you can guess THE MODEM DIDN'T WORK! I called Verizon to get a fix. They told me nothing they could do as someone should have come to the house to move my equipment and test lines and then they could do the switch at their end (flip a switch I guess..very hard)! I explained that I called 1 month earlier and was assured I would have no problem and they explained I got bad information! I was pissed! Ego aside I asked when I could get someone to fix the problem as I was in DIRE need of my email they claimed nobody would be out for 30 DAYS...30 FREAKING DAYS. THIS WAS THE MIDDLE OF FOOTBALL SEASON! My leagues were in full swing. I asked to talk to a manager..30 minutes on hold I got one(supposedly) No help...asked for their boss I waited for 3 HOURS ON HOLD (thank God for speaker phones) Til the woman picked up ..told her my plight and she says 30 DAYS Thank you for being a Verizon customer GOOD BYE...AND SHE HUNG UP !! HELLO CABLE COMPANY.... ATT BROADBAND was at my house in 10 days. In the meantime I had to use AOHELL...I could kill someone at Verizon just for that alone! Anyway ATT BROADBAND has been exellent. I have never looked back and will forever warn folks about VERIZON... Good luck with their Mac PPPoE client also THEY DON'T SUPPORT IT ! since its Mac and not Winblows its third party GOOD LUCK The company has no Phone # and if your down and lucky enough to use someone else's computer to email tech support THEY WILL NOT ANSWER !
Hope my experience helps you. Shawn Smith Wakefield, MA. -- SuperMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | Service & Replacement Parts [EMAIL PROTECTED] | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> SuperMacs list info: <http://lowendmac.com/supermacs/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/supermacs%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
