At 14:15 -0500 12/16/2002, [EMAIL PROTECTED] wrote: >In a message dated 12/16/02 1:47:50 PM, [EMAIL PROTECTED] writes: > ><< >Obviously, if they ripped everybody off, they would be out of >business by now. They're still scum sucking thieves. I don't >understand why you persist in defending them. > >Jeff Walther > >> > >Jeff, why don't you just come clean and tell us what they did so we can >makeup our own minds.
Hi Sybil, I did tell folks about a year and a half ago but I guess it gets lost in the history. Two years ago I ordered about $1400 worth of Umax parts from them. A friend of mine had ordered a couple of E100 cards from them and while there was a hiccough or two they eventually arrived. Newsell doesn't take credit cards; they insist on payment by a fund transfer which is fishy in itself. Perhaps I should have known better. So I ordered six S900 boards, twenty E100 cards, twenty 16 MB DIMMs (before DIMMs became affordable), and ten Apollo cards. What I received was one box with six S900 boards in it. Okay, I figured that there were multiple boxes. A box with six S900 MBs in their bubble wrap envelopes and padded boxes is huge by itself. A few days went by and nothing else arrived. I emailed Newsell and Magdalena Bartkowiak claimed that it was all packed into one box. How would they get that many boards in one box? Or if they did, there is no way the box wouldn't break in shipment. So none of the missing stuff arrived. I tolk Magdalena and she was completely unhelpful. She claimed the package was uninsured. However, I also asked folks on this list and two of them took it upon themselves to contact her themselves. She told one of them that it was insured but that they couldn't do anything about it because I had signed for it. I didn't sign for anything because it was left at me door. Newsell only offered one shipping option on their web site. It wasn't as if I had forgone insurance. So multiple inconsistent stories about insurance. I filed all the missing and tampered package forms with the post office here, even though it is the sender's responsibility to do so, which Magdalena couldn't be bothered to do. Finally, when all these avenues failed, I asked Newsell to either supply the items or refund my money and met with a resounding silence despite repeated polite emails. In other words they simply stopped respondnig to my emails for clarification, help and ultimately for a refund. No refusal, just no response. In my final less polite email I promised to drag their name through the mud on every forum I could think of and I mean to make good on that promise until they go out of business or cough up the money. So, they either never bothered to send the missing items and lied about it, or they sent them and packed them so poorly putting too many items in too large of a box that no reasonable person could expect the goods to ship safely. There may or may not have been insurance, but Newsell couldn't be bothered to do anything about it if there was--not that they could be bothered to give me an honest answer on the topic either. But regardless of how things transpired behind the scenes, I paid them a large sum of money for goods following their rules and I never got the goods. I went way beyond my responsibilities trying to sort out the shipping and I suspect nothing was found, because nothing was actually lost in shipping. It's their responsibility to see that goods reach their customers. Their failure could have started out as negligence, but given their later actions, I'm pretty certain it was simple thievery. Honest folks make good on their contracts. But here they had a happy opportunity to rip off a customer of a large sum with no reasonable expectation of legal action because of the difficulties of international logistics. So, it's possible this was simple negligence on their part originally, but regardless of whether they ever bothered to ship the goods or not, the end result was blatant thievery. They have some parts that are tough to get elsewhere, so it may be tempting to order from them. But if you do, you're supporting thieves. Jeff Walther -- SuperMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | Service & Replacement Parts [EMAIL PROTECTED] | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> SuperMacs list info: <http://lowendmac.com/supermacs/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/supermacs%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
