On or about 4/10/2009 3:01 PM, Michael Gordon typed the following:
>> And the reason they use this method is to prevent the user from making
>> multiple copies. Although once the coupon is printed what's to prevent
>> me from manually copying it?
> I did just that and I was prompted to install their program, no thanks.
> I e-mail their support this morning and received a reply, see below.
> Thank you for contacting us concerning Scotts products. As always, it is
> our goal to make sure that our customers are completely satisfied with
> our products and services.
> I am sorry you are experiencing problems printing coupons from our
> website. All coupons that are printed off the web require that you
> download the software (unless that specific software is already
> installed on your PC, as in if another vendor uses the same software).
> Each coupon you print is unique and encoded by the software so that the
> coupons can't be duplicated or used for fraudulent purposes. If you
> install the software now, you can use the same software for future
> coupon offers.
> The Coupon printer is free, safe and easy to use. It does not install
> any form of spyware or adware or collect any personal information about
> you. Once it has been downloaded and installed, a process that only
> takes a few seconds, you will be able to print coupons from our site and
> from emails you might receive.
> If this is not acceptable to you and you would prefer we mail the
> coupon, please reply with your mailing address and I will mail you the
> coupon via the USPS.
> I apologize for any inconvenience this has caused you. Please feel free
> to contact us on our toll free help line at 1-800-543-8873 if we can
> answer any additional questions or you are still unable to print our
> coupons. Just a note, Home Depot and Lowe's do not accept our coupons.
> Again, thank you for taking the time to let us know of your concerns.
> Please do not hesitate to contact us if we can be of any additional help
> to you.
> Angela Garrison
> Consumer Response Representative
> The Scotts Company and Subsidiaries
> 14111 Scottslawn Road
> Marysville, OH 43041
> You are correct in that there is nothing to prevent printing the first
> coupon and then making 1000 copies and giving them to all your friends
> and neighbors.
> The purpose of a coupon is to entice people to buy their product at some
> time in the future.
> What should they care if they printed a 1000 coupons with their
> software, or a 1000 coupons were freely distributed?
And the reply to my complaint:
Thank you for contacting us concerning Scotts products. As always, it is
our goal to make sure that our customers are completely satisfied with
our products and services.
I am sorry you experienced difficulties printing the Scotts coupon from
the website. I am sending the coupon by mail. I apologize for any
inconvenience this has caused you.
Again, thank you for taking the time to let us know of your concerns.
Please do not hesitate to contact us if we can be of any additional help
Consumer Response Representative
The Scotts Company and Subsidiaries
14111 Scottslawn Road
Marysville, OH 43041
Ref # 7848808
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