Daniel wrote:
David Lawler wrote:
Daniel wrote:
David Lawler wrote:
Using SeaMonkey 1.18, Win XPH SP3. Having lots of weird email problems,
which I never used to have, and can't figure out. I have two primary
accounts, one for personal mail, one for business mail. (Preliminarily,
I know that support for SM 1.x is done, and I do plan to switch to 2.x,
but I need to figure this out first.)
I am having the following problems:
Personal account:
junk mail doesn't go to junk folder -- goes to trash (although junk
filter is set to send it to junk folder)
junk mail is automatically marked as read
the junk filter is obviously not updating with the new junk messages as
junk messages from the same source, or similar messages from different
sources (messages with garbled "from" addresses pitching various drugs
and other medical stuff) keep showing up in the inbox
David, I've only got SM 2.0 installed on this puter, but I think the
settings are largely the same so see if the settings for your mail
account for the Junk Filter are set in two places:-
1:- Under Edit->Preferences->Mail & Newsgroup->Junk & Suspect Mail, and,
2:- Under Edit->Mail & Newsgroup Account Settings, select Junk Mail
settings under your Mail account.
Make sure these settings are not contradicting each other.
Business account:
puts junk mail in junk folder but still marks as read
is supposedly set to automatically download messages but does not (at
least not reliably)
posts I make to newsgroups that I subscribe to under that account don't
show anymore. I only know they posted when someone replies to them,
then
I can see from the reply that my post is what they are replying to. (I
can't even find a setting that would seem to affect that). Re-doing the
msf file does not help.
Same as above but for your Business mail account.
I tried SM 2.0 when it came out, it didn't import any of my settings,
email, bookmarks, etc., I didn't have time to try to figure that out so
I uninstalled it and reinstalled 1.18. This was 4 months ago, things
have been messed up at least since then.
I suspect that I may need to mess with about:config to fix some of this
stuff, but I have no idea what settings to look at.
Any help would be much appreciated.
Thanks, Dave
HTH
Daniel
Thanks, Daniel, but no joy.
The following settings are the same for both personal and business
accounts.
1: Under Edit->Preferences->Mail & Newsgroup->Junk Mail:
"Global Junk Mail Settings"
-- "When I mark messages as junk" -- Move them to the account's "Junk"
folder -- IS selected
[other option is to delete them -- NOT selected]
-- "Mark messages determined to be junk as read" -- IS NOT selected
-- "Enable junk filter logging" -- IS selected
2: Under Edit->Mail & Newsgroup Account Settings, select Junk Mail
settings under your Mail account
-- "Enable adaptive junk mail controls for this account" -- IS selected
-- "Do not mark mail as junk if the sender is in: Personal Address Book"
-- IS selected
-- "Trust junk mail headers set by:" -- IS NOT selected
-- "Move new junk messages to"
"'junk' folder on [account name]" -- IS selected
"other" -- IS NOT selected
"Automatically delete junk mail older than [XX] days" -- IS NOT selected
Another glitch, which I again discovered, is that when I look at the
settings for "2: Under Edit->Mail & Newsgroup Account Settings, select
Junk Mail settings under your Mail account" -- on my personal account
the "OK button doesn't work unless I change something, the only way to
get out of it is to hit "Cancel." On my business account, the "OK button
works even if I don't change anything (the same as how it would work in
any other software).
The settings show as they should be, but they aren't working. Obviously
something is messed up somewhere in my profile. I want to get it fixed
before I switch to SM 2, or else figure a way to get a fresh profile in
SM 2 and transfer all my data over so I don't have these issues.
Thanks, Dave
O.K., next suggestion might be to try a new profile for your two mail
accounts.
Go to Tools->Switch Profiles and then select "Manage Profile" and then
"Create Profile". Set up a new profile. For simplicity, set it to leave
the mail on your mail server, then you can change back to your real
profile and download these messages again, so that all your mail is in
the main profile.
Set these new mail profiles up to do what you want with the Junk mail.
If this works, then we'll get back to your main profile.
Report back.
Daniel
Sorry for not getting back sooner, and for the length of this. I wanted
to give Daniel's suggestion (of a second "test" profile) some time to
work to see if things were working right. In the process I was able to
determine a few things that explain the problems more, though I still
don't know why they started happening.
As far as junk mail:
In my main profile, the email screens do not have the column between
"Sender" and "Recipient" that has the blue/white asterisk (or whatever
it is) at the top-- the column where you can mark a message as junk.
That column is present in the test profile, that applies for both the
personal account and the business account.
The junk mail filter in the test profile now seems to work properly in
the personal account, other than it doesn't have much to go from so it
needs more training. The junk mail in the business account seems to work
properly in both accounts, as I think it always has, though it is hard
to tell because that account doesn't get much spam.
As to other mail filters:
In my main profile I have 40 filters on the personal account and 28 on
the business account. I did not install them all in the test profile due
to the amount of time it would have taken (first to set up the
sub-folders and then to put in the filters). In both accounts in the
test profile I did put in the most important filters.
In my main profile, the filters on the personal account have always
seemed to work properly. However, on the business account I keep having
missed messages. These are from newsgroup accounts, I can tell they are
missing because I will get someone's reply to a newsgroup post and be
able to see the post they replied to attached to it, but the post itself
will not be there. I don't know where the missing messages go, they are
not truly "gone," they just don't show up where they should.
I have discovered that a combination of compacting folders, deleting and
rebuilding msf files, and sometimes rebooting brings the messages in.
This always brings in both messages that never got filtered as well as
many that did get filtered. It's a real pain to go through and figure
out which ones I don't already have and which ones I do. I have to open
both the main inbox and then the affected subfolder and go through the
inbox and delete the ones I already have. Otherwise, if I just manually
run the filters on my inbox after the missing messages show up, I get
all the messages into the subfolders again, which ends up with most of
them being duplicates.
I also noticed that most messages get filtered properly. It is only a
few subaccounts that don't get filtered properly, and even more strange,
it is only a few posters that don't get through -- but it is
consistently the same posters in all the subaccounts. I only put the
filters for the "problem" subaccounts in the test profile, and they seem
to work properly, all the posters seem to come through.
Finally, every so often (can't say how often since it takes a while to
notice it), in my main profile, on both the personal account and the
business account, occasionally a filter will disable itself. So I have
to regularly check the "filters" tab to see that they are all enabled
and working.
So, again, I assume the messed-up settings are in about:config, but I
have no idea where to look, and no time to go through it line-by-line to
try to figure out what each setting does -- is there a resource anywhere
that is a guide to doing that?). Regardless, unless someone has an idea
as to how to fix my main profile, it looks like I need to be able to get
all the needed stuff (emails, filter settings, bookmarks, address book)
out of my main profile and into my test profile. More importantly, I
need to be able to do that without importing the messed up settings.
So, any more help would be greatly appreciated. If I can accomplish that
Thanks, Dave
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