David Lawler wrote:
Daniel wrote:
David Lawler wrote:
Daniel wrote:
David Lawler wrote:
Using SeaMonkey 1.18, Win XPH SP3. Having lots of weird email
problems, which I never used to have, and can't figure out.
I have two primary accounts, one for personal mail, one for
business mail. (Preliminarily, I know that support for SM 1.x
is done, and I do plan to switch to 2.x, but I need to figure
this out first.)
I am having the following problems:
Personal account:
junk mail doesn't go to junk folder -- goes to trash
(although junk filter is set to send it to junk folder)
junk mail is automatically marked as read
the junk filter is obviously not updating with the new junk
messages as junk messages from the same source, or similar
messages from different sources (messages with garbled "from"
addresses pitching various drugs and other medical stuff)
keep showing up in the inbox
David, I've only got SM 2.0 installed on this puter, but I
think the settings are largely the same so see if the settings
for your mail account for the Junk Filter are set in two
places:- 1:- Under Edit->Preferences->Mail & Newsgroup->Junk &
Suspect Mail, and, 2:- Under Edit->Mail & Newsgroup Account
Settings, select Junk Mail settings under your Mail account.
Make sure these settings are not contradicting each other.
Business account:
puts junk mail in junk folder but still marks as read
is supposedly set to automatically download messages but does
not (at least not reliably)
posts I make to newsgroups that I subscribe to under that
account don't show anymore. I only know they posted when
someone replies to them, then I can see from the reply that
my post is what they are replying to. (I can't even find a
setting that would seem to affect that). Re-doing the msf
file does not help.
Same as above but for your Business mail account.
I tried SM 2.0 when it came out, it didn't import any of my
settings, email, bookmarks, etc., I didn't have time to try
to figure that out so I uninstalled it and reinstalled 1.18.
This was 4 months ago, things have been messed up at least
since then.
I suspect that I may need to mess with about:config to fix
some of this stuff, but I have no idea what settings to look
at.
Any help would be much appreciated.
Thanks, Dave
HTH
Daniel
Thanks, Daniel, but no joy.
The following settings are the same for both personal and
business accounts.
1: Under Edit->Preferences->Mail & Newsgroup->Junk Mail: "Global
Junk Mail Settings" -- "When I mark messages as junk" -- Move
them to the account's "Junk" folder -- IS selected [other option
is to delete them -- NOT selected] -- "Mark messages determined
to be junk as read" -- IS NOT selected -- "Enable junk filter
logging" -- IS selected
2: Under Edit->Mail & Newsgroup Account Settings, select Junk
Mail settings under your Mail account -- "Enable adaptive junk
mail controls for this account" -- IS selected -- "Do not mark
mail as junk if the sender is in: Personal Address Book" -- IS
selected -- "Trust junk mail headers set by:" -- IS NOT selected
-- "Move new junk messages to" "'junk' folder on [account name]"
-- IS selected "other" -- IS NOT selected "Automatically delete
junk mail older than [XX] days" -- IS NOT selected
Another glitch, which I again discovered, is that when I look at
the settings for "2: Under Edit->Mail & Newsgroup Account
Settings, select Junk Mail settings under your Mail account" --
on my personal account the "OK button doesn't work unless I
change something, the only way to get out of it is to hit
"Cancel." On my business account, the "OK button works even if I
don't change anything (the same as how it would work in any other
software).
The settings show as they should be, but they aren't working.
Obviously something is messed up somewhere in my profile. I want
to get it fixed before I switch to SM 2, or else figure a way to
get a fresh profile in SM 2 and transfer all my data over so I
don't have these issues.
Thanks, Dave
O.K., next suggestion might be to try a new profile for your two
mail accounts.
Go to Tools->Switch Profiles and then select "Manage Profile" and
then "Create Profile". Set up a new profile. For simplicity, set it
to leave the mail on your mail server, then you can change back to
your real profile and download these messages again, so that all
your mail is in the main profile.
Set these new mail profiles up to do what you want with the Junk
mail. If this works, then we'll get back to your main profile.
Report back.
Daniel
Sorry for not getting back sooner, and for the length of this. I
wanted to give Daniel's suggestion (of a second "test" profile) some
time to work to see if things were working right. In the process I
was able to determine a few things that explain the problems more,
though I still don't know why they started happening.
As far as junk mail:
In my main profile, the email screens do not have the column between
"Sender" and "Recipient" that has the blue/white asterisk (or
whatever it is) at the top-- the column where you can mark a message
as junk. That column is present in the test profile, that applies for
both the personal account and the business account.
On the line that has "Subject", "From", "Date", etc, there's a squiggly
line on the extreme right hand side. Click it and make your selections.
The junk mail filter in the test profile now seems to work properly
in the personal account, other than it doesn't have much to go from
so it needs more training. The junk mail in the business account
seems to work properly in both accounts, as I think it always has,
though it is hard to tell because that account doesn't get much
spam.
As to other mail filters:
In my main profile I have 40 filters on the personal account and 28
on the business account. I did not install them all in the test
profile due to the amount of time it would have taken (first to set
up the sub-folders and then to put in the filters). In both accounts
in the test profile I did put in the most important filters.
My preference would be that you not have any sub-folders of the inbox.
It has been know to cause problems (of a different kind) before!
In my main profile, the filters on the personal account have always
seemed to work properly. However, on the business account I keep
having missed messages. These are from newsgroup accounts, I can tell
they are missing because I will get someone's reply to a newsgroup
post and be able to see the post they replied to attached to it, but
the post itself will not be there. I don't know where the missing
messages go, they are not truly "gone," they just don't show up where
they should.
Are you sure you are actually missing these posts in your news account??
On some news servers, it is possible for news group administrators to
remove messages after they are posted. In the mean time, some other news
group reader may have downloaded the message and posted the reply AFTER
the original post had been removed. Check with other users about this
before you worry too much about this.
I have discovered that a combination of compacting folders, deleting
and rebuilding msf files, and sometimes rebooting brings the messages
in. This always brings in both messages that never got filtered as
well as many that did get filtered. It's a real pain to go through
and figure out which ones I don't already have and which ones I do. I
have to open both the main inbox and then the affected subfolder and
go through the inbox and delete the ones I already have. Otherwise,
if I just manually run the filters on my inbox after the missing
messages show up, I get all the messages into the subfolders again,
which ends up with most of them being duplicates.
I also noticed that most messages get filtered properly. It is only a
few subaccounts that don't get filtered properly,
These would be the sub-folders of the Inbox would they?? See my comment
further up!
and even more
strange, it is only a few posters that don't get through -- but it is
consistently the same posters in all the subaccounts. I only put the
filters for the "problem" subaccounts in the test profile, and they
seem to work properly, all the posters seem to come through.
If it is the same posters all the time, could it be that they are being
smacked, accidentally, by one of your filters, e.g. a filter for
"yahoo.com" also taking out "something,yahoo,com".
Finally, every so often (can't say how often since it takes a while
to notice it), in my main profile, on both the personal account and
the business account, occasionally a filter will disable itself. So I
have to regularly check the "filters" tab to see that they are all
enabled and working.
Don't know about this one.
So, again, I assume the messed-up settings are in about:config, but I
have no idea where to look, and no time to go through it
line-by-line to try to figure out what each setting does -- is there
a resource anywhere that is a guide to doing that?). Regardless,
unless someone has an idea as to how to fix my main profile, it looks
like I need to be able to get all the needed stuff (emails, filter
settings, bookmarks, address book) out of my main profile and into my
test profile. More importantly, I need to be able to do that without
importing the messed up settings. So, any more help would be greatly
appreciated. If I can accomplish that
Thanks, Dave
Daniel
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