Paul B. Gallagher wrote:
I wrote:
My normal routine with incoming mail is read, delete, read, delete,
read, delete, etc. except for those messages that should be saved or
answered.
But this morning I've been having trouble deleting (both with the Del
key and with right-click, Delete message). After I've deleted a dozen or
so messages from a particular folder, the function stops working and I
can't delete any messages from that folder. Additionally, no matter
which message I select, the message pane displays the content of the
last selected message, so they all appear to be the same. Drag-and-drop
to Trash stops working, too, though I can drag and drop to other folders.
If I navigate away to a different folder and return, I can display the
various messages correctly, but I can't delete any, and the moment I
try, the display issue returns.
I've tried shutting SM down and deleting the relevant MSF file, which
helps for a little while, but the issue returns. I've also tried
compacting, with or without deleting the MSF file, and that doesn't help
either.
I really don't want to have to shut SM down every five minutes to
restore the delete function. Any other ideas?
Followup: The problem seems to be with the Trash folder in one account
(the primary one) in my profile; the other accounts are unaffected.
Normally, if I click on "Trash," I can view the contents of that folder.
But if I click on "Trash" when the issue is in effect, the spinner
(hourglass) appears and remains indefinitely; the contents of the folder
are not displayed. If I then shut down SM and delete both Trash and
Trash.msf, the issue is gone when I relaunch (as you know, SM creates a
new Trash folder if it doesn't find one).
Even when the issue is in effect, I can still drag/drop messages to
other folders, so a clumsy workaround is to drag/drop messages I want to
delete to some arbitrary holding folder. Later, when I've deleted the
Trash folder and relaunched, I can then delete them from the holding
folder.
If I tell SM to empty the Trash, I can then view the empty Trash folder
without getting the spinner (hourglass), but that doesn't enable me to
delete messages or move them to Trash.
You're not alone in the behavior you describe. I experienced the same
sort of thing about 2 minutes before reading your submission.
WinXP SP3, patched; SM2.7 updated just 2 or 3 days ago, manually.
Tried to delete an email which didn't delete. And I had the hourglass,
and I had the blank contents, etc.
I've seen the Trash folder issue before, so when my SM hung I went to
Properties/Repair Folder, first on the Inbox and then the Deleted Items
folders. Inbox repair didn't do anything, but Deleted gave me a message
to the effect that it couldn't be processed because it was busy with
something else. So I shut down SM, verified there were no other SM
processes running and started Mail again.
Views were normal, except that now I had the original message in Inbox
and a duplicate in Deleted. This time when I deleted the Inbox instance
it worked, so that I got 2 copies of the same thing in the Deleted folder.
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